Helpdesk Support Analyst (Windows and Mac)

Title Helpdesk Support Analyst (Windows and Mac)
Salary up to £28k
Location Soho, London
Job Information

Helpdesk Support Analyst- Windows and Mac
Central London Based
Up to £28k per annum depending on skills and experience

H&R Talent are seeking an enthusiastic and energetic Service Desk Analyst on a permanent basis for a leading global Creative Communications Agency based in Central London.

You will be the first point of contact for all IT Support Mac and Windows to users in their London and international offices. Day to day you will be providing technical support to end users via phone, remote and email and escalate through the appropriate channels when necessary.

You will be expected to deliver fast, efficient and friendly service whilst meeting Service Level Agreements.

The ideal candidate will have a proven background working in a service desk environment, possess excellent communication skills and have the ability to work under pressure and maintain a professional manner at all times.

In return this opportunity offers an excellent salary and benefits package with great scope to progress in their IT career. You will also be provided with training throughout the year.

Key Skills:
Microsoft Windows 7/8.1 and Server 2008/2012
Microsoft Exchange/Office 365 Admin
Active Directory Admin
Microsoft Office for Windows and Mac
OS X 10.9 – 10.11
Apple iOS
Knowledge of Networking
Mobile Device management
ITSM tools or ticket logging systems

Microsoft certs (MCP, MCSA)
CompTIA certs (A+, Network+, Server+)
ITIL Foundation

If you are interested in this excellent role within an exciting organisation please send your most up to date CV to Chris Roper at H&R Talent.

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