2nd/3rd Line Helpdesk Engineer

Title 2nd/3rd Line Helpdesk Engineer
Salary £20-£30k
Location Brighton
Job Information

2nd/3rd Line Helpdesk Engineer
£20,000- £30,000 per annum
Brighton Based

H&R Talent are seeking a 2nd/3rd Line Helpdesk Engineer on a permanent basis for an expanding company based in Brighton. This role will predominantly be office based where you will be responsible for providing remote, phone and email support to a wide variety of clients, although more helpdesk based you will be expected to have a strong technical background providing support across a wide variety of technologies and skill-sets. Day to day you will be responsible for resolving tickets, from 1st -2nd line and 3rd line support, as well as working to SLA’s and meeting in-house KPI’s.

Key Technical Skills:
*Windows Server 2008- 2016
*Active Directory/DNS/Group Policy etc
*Office 365 including Exchange Online, SharePoint Online and Skype for Business
*Azure Platform
*Exchange 2007- 2016
*VMware/Microsoft Hyper-V
*Networking principals including VLAN’s and routing.
*Firewall solutions such as SonicWALL, Fortinet and WatchGuard.
*Backup & disaster recovery solutions such as StorageCraft, Veeam and Symantec etc.

Desirable but not essential:
*Previous experience working for an MSP/ IT Services company
*Full UK driving license

On a personal level you must possess excellent communication skill and have the ability to liaise with a wide range of clients in a professional and friendly manner, as well as being an excellent team player.

This is an excellent opportunity to join a rapidly growing company with opportunity to progress and develop your career as well as grow your technical experience and exposure. If you are interested in this excellent permanent role then please send your most up to date CV in word format to Rebecca Doherty at H&R Talent.

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