A Leading Global Retailer based in Feltham is seeking a 2nd Line IT Infrastructure Analyst to join their IT team on a permanent basis. You will provide support services to all employees using technical, service management and interpersonal skills. This would be the ideal role for someone already within an Infrastructure team wanting excellent progression or someone who is in a 2nd Line Support team looking to step into an Infrastructure team.
ABOUT THE COMPANY
The company is the UK’s leading travel retailer, offering a wide selection of premium brands across their UK stores. They strive to bring the very latest products at great value prices. Their unparalleled selection of premium products include ranges from cosmetics to confectionery, fragrances to fashion accessories, spirits to souvenirs, skincare to sunglasses, fine foods to fine wines and champagne.
ABOUT THE ROLE
The IT Infrastructure Analyst will daily manage the Active Directory and other IT support problems and issues, assist and report to the IT Infrastructure Manager. The individual will also play a key role to manage the current VMWare environment, in depth knowledge of Active directory, Citrix, VMware and server infrastructure is essential.
PRINCIPAL ACCOUNTABILITIES:
Windows Server 2008 to 2012R2 (both setup and maintenance)
Active Directory
Group Policy Exchange
Windows Deployment Services
Office 365 administration and management
General hardware and networking knowledge TCP/IP, DNS, DHCP
Great customer service skills
Excellent written and verbal communication skills
Image deployment using SCCM
Windows 10 OS support
Teams support
QUALIFICATIONS AND EXPERIENCE:
Microsoft certification or relevant Experience
Office 365 /Azure Administration or relevant Experience
CCNA or relevant Experience
Desktop and Server Hardware – 2nd line
Microsoft Desktop and Server Operating Systems
Active Directory (Essential)
VMware (Essential)
Service Management Practices (ITIL) - Advantageous
KPIs/MEASURES OF PERFORMANCE:
Responsiveness to calls logged through call management system
Calls dealt with promptly, follow up on unresolved issues until completion
Assist in daily administration of Support Area
Perform daily operations checks as per documented process
Ensure all processes and procedures are adhered to and where possible improved
Familiarisation with IT Technical processes and procedures to be followed in management of IT software and hardware resources. Also be fully conversant with Business IT policy and monitor and report to management regarding adherence
Monitor all server backups from 3rd party supplier.
Ensure orders for Software & Hardware are followed up to delivery to user
Ensure all software installations are recorded and license availability verified
Ensure requests for new hardware are actioned using company imaging/ deployment solution
Report to appropriate manager any software process violation
Management of Microsoft licensing
COMPETENCIES:
Customer focused
Customer dedication
Attention to detail
Autonomy and self-motivation
Able to work under extreme pressure
Make it Happen
Drivers or Motorbike Licence required
WORKING HOURS:
37 hours week, Monday to Friday
MOBILITY:
Office based + Occasional travel to other locations within UK