1st/2nd Line Support Engineer

Title 1st/2nd Line Support Engineer
Salary Up to £25k
Location Central London
Job Information

1st/2nd Line Support Analyst
Permanent
Central London
Up to £25,000 per annum

H&R Talent are seeking a 1st/2nd Line Support Analyst on a permanent basis for an IT Services company based in Central London supporting professional services clients. You will be responsible for providing 1st and 2nd line support to their clients through telephone, remote and on-site assistance; logging, updating, troubleshooting and keeping the client informed of the status of the issue using the call logging systems. Day to day you will be responsible for providing support on a wide range of technologies: ie: PC hardware, software, server, networking and infrastructure based issues. The ideal candidate will have good experience supporting PC’s, server and Active Directory as well as good working knowledge of Dell/ HP products. Other experience required is hands on experience with Windows Desktop Operating systems, MS Office and basic networking.

Key Technical skills:
*Windows Desktop Operating systems
*MS Office
*Basic networking
*Repair hardware and software faults
*Install spare parts, new software releases, upgrades and patches
*Deal with hardware and software compatibility issues
*Previous experience working for an MSP/IT Services company

Desirable but not essential:
*Qualifications such as Microsoft -MCP are desirable.

If you are interested in applying for this excellent opportunity where you will have the scope to grow and develop your skills and opportunity to progress in your career then please send your CV in word format to Chris Roper at H&R Talent.

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