1st/2nd Line Support Engineer

Title 1st/2nd Line Support Engineer
Salary £20-26k
Location Basildon, Essex
Job Information

1st/2nd Line Support Engineer
£20-26k
Basildon, Essex
Permanent

H&R Talent are seeking a 1st/2nd Line Support Engineer for a successful well established company based in Basildon.
Day to day you will be the first point of contact providing remote and face to face support, logging and resolving tickets through the ticketing system. You will also be responsible for imaging and deploying new kit, diagnosing network issues and procurement of equipment as well as liaising with suppliers and partners.
The ideal candidate will have prior IT Helpdesk experience providing technical support and troubleshooting a range of hardware and software. Excellent verbal and written communication is essential with attention to detail.
Full UK Driving License is a requirement for this position.
This will be a varied role with a lot to learn and develop your skills further so the ability to quickly adapt will be very beneficial.

Key skills:
UK License
1st line support incl Networks
Windows 10
Active Directory
Office 365
Microsoft Office 2016 Applications
Imaging
New starter/leavers process
General ERP maintenance
Procurement

Desirable:
ITIL
Sage X3 ERP V6.5

If you would like to apply for this excellent opportunity then please send your most up to date CV in Word format to Chris at H&R Talent.

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