2nd Line Desktop Support

Title 2nd Line Desktop Support
Salary £32-£35k
Location Central London
Job Information

2nd Line Support Analyst (Mac and Windows)
£32k-£35k plus benefits and bonus
Central London

H&R Talent are seeking a 2nd Line Support Analyst for a Global Public Relations Agency based in Central London on a permanent basis.

Day to day you will be providing 2nd Line Desktop Support to all users at the London office as well as remote Support to the Global offices when needed. You will be the escalation point for the Service desk resolving all issues in a Mac and Windows environment whilst meeting Service level Agreements.

The ideal candidate will have Certs in Mac and/or Windows, have cross platform Support experience in a Mac/Windows environment and be able to resolve and communicate to all levels of staff in a friendly and efficient way. 2 years + prior helpdesk experience is advantageous.

There is Project work to be undertaken including system upgrades and training is provided to all staff.

This is a company where the latest technologies are always used so you will gain excellent exposure to all the latest tools, methods and wider technology on the market.

Key Skills
*Active Directory admin
*Microsoft Exchange/Office 365 admin
*Knowledge of networking protocols and topologies; WAN, LAN, TCP/IP, DNS, DHCP
*Apple iOS
*OS X 10.9 – 10.11 support
*Microsoft Office for Windows and Mac
*Microsoft Windows 7 & 8.1
*Microsoft Server 2003/2008/2012
*Client virtual private networks (VPN)
*Video Conference & A/V support

*Use of ITSM tools or ticket logging systems
*Casper Suite Management System
*Cisco Call manager
*Adobe Creative suite
*Cisco AnyConnect
*Knowledge of Lenovo hardware

Ideal Qualifications
*OS X Support Essentials
*ITIL Foundation
*Microsoft certifications (MCP, MCSA, MCSE)
*Casper Suite Essentials

If you are interested in working at an organisation which offers training, progression and excellent salary/benefits then please send your most up to date CV in word format to Chris Roper at H&R Talent.

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