Desktop Support Analyst

Title Desktop Support Analyst
Salary £35-£40k
Location City of London
Job Information

Desktop Support Analyst
Based in the City of London
£35,000- £40,000 per annum
Benefits: Contributory Pension, discretionary bonus, 20 days holiday (plus a day for every year worked up to 25 days)

H&R Talent are seeking an on-site Desktop Support Analyst for an Investment Bank based in the City of London, you will be responsible alongside another Desktop Support Analyst to provide end user support to approx. 120 users across their London office and smaller European offices in Frankfurt and Zurich, you will form part of a wider IT team based in the US. Previous experience within Financial services is a must and will be responsible for setting up and rolling out of PC’s, laptops, rolling out images, telephony support, AV and video conferencing support as well as setting up meeting rooms, conferences etc.

Key Skills:
*Windows 7/8.1
*Video Conferencing & AV Support
*Solid 2nd Line desktop support and troubleshooting skills
*Good hands on commercial experience of desktop technologies
*Server administration
*Good understanding of mobile technologies (including Blackberry, IOS, Android)
*Perform regular maintenance to desktop systems, implementing upgrades and fixes.
*Application support to Market Data Products such as: Bloomberg, Reuters, FactSet
*Desktop & Application support
*Video conferencing and Audio Visual (AV) support (Skype for Business, Polycom or Cisco)
*Previous experience within financial services is a must!

The ideal candidate will be required to have superb communication skills and confident dealing working within an ITIL environment and must possess excellent organisation skills and has the ability to manage their own time effectively and prioritise tasks.

The working hours are Monday to Friday, it will be split between two shifts 7am- 3pm and 11am-7pm which will be rotated amongst the team. Occasional travel to their Frankfurt and Zurich office will be required from time to time. On-call will also be required which will be payable in addition to your basic salary.

If you are interested in this excellent job opportunity then please send your CV in word format to Rebecca Doherty at H&R Talent.

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