Desktop Support Analyst (Mac & Windows & Casper)

Title Desktop Support Analyst (Mac & Windows & Casper)
Salary £30-£35k
Location Central London
Job Information

Desktop Support Analyst
£32k-£35k plus benefits
Central London

H&R Talent are seeking a Desktop Support Analyst for a Global Creative Communications Agency based in Central London on a permanent basis.

Day to day you will be providing 1st and 2nd Line Desktop Support to all users at the London office as well as remote Support to the Global offices when needed. You will be the escalation point for the Service desk resolving all issues in a Mac and Windows environment whilst meeting Service level Agreements.

The ideal candidate will have Certs in Mac or Windows, have cross platform Support experience in a Mac/Windows environment and be able to resolve and communicate to all levels of staff in a friendly and efficient way.

There is Project work to be undertaken including system upgrades and training is provided to all staff.

You will be required to have a keen interest in Technology, developing your knowledge and progressing within your ICT career.

This is a company where the latest technologies are always used so you will gain excellent exposure to all the latest tools, methods and wider technology on the market.

Key Skills

*Active Directory admin
*Microsoft Exchange/Office 365 admin
*Knowledge of networking protocols and topologies; WAN, LAN, TCP/IP, DNS, DHCP
*Apple iOS
*OS X 10.9 – 10.11 support
*Microsoft Office for Windows and Mac
*Microsoft Windows 7 & 8.1
*Microsoft Server 2003/2008/2012
*Client virtual private networks (VPN)
*Video Conference & A/V support


*Use of ITSM tools or ticket logging systems
*Casper Suite Management System
*Cisco Call manager
*Adobe Creative suite
*Cisco AnyConnect
*Knowledge of Lenovo hardware

Ideal Qualifications

*OS X Support Essentials
*ITIL Foundation
*Microsoft certifications (MCP, MCSA, MCSE)
*Casper Suite Essentials

If you are interested in working at an organisation which offers training, progression and excellent salary/benefits then please send your most up to date CV in word format to Chris Roper at H&R Talent.

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