IT Support Analyst- Global Digital Agency

Title IT Support Analyst- Global Digital Agency
Salary £30- £35k per annum
Location Richmond, South West London
Job Information

Title: IT Support Analyst
Salary: £30- £35k per annum
Location: Richmond, South West London

An exciting opportunity has arisen for a permanent IT Support Analyst for a leading global digital agency based in Richmond, South-West London.

This is a rare opportunity for a high level, enthusiastic and motivated individual that has gained commercial experience in a similar IT support role perhaps within a professional services environment or digital agency.

Key responsibilities will include:
• Providing 1st/2nd Line support to the office-based team in Richmond with their IT hardware and software queries

• Maintaining the IT helpdesk and resolving tickets for team members based in other locations (logging, tracking and closing service desk calls)
• Diagnosing software and hardware faults when appropriate, and fixing issues as quickly as possible
• Day-to-day administration of IT hardware and meeting room technology
• Setting up and administering equipment to new starters and existing colleagues

Requirements:
• Excellent written and verbal English skills
• A degree in IT, networking or another relevant subject, or an equivalent qualification and professional experience
• A proactive attitude, pleasant manner and a desire to provide excellent IT support and solutions to colleagues in a professional services environment
• Outstanding IT skills, particularly Microsoft Windows and Office
• A creative approach to problem-solving and the confidence to work independently

Technologies:
• Windows 10
• Office 365
• Windows Server 2016 NTFS
• Imaging
• VMWare 6.5
• ManageEngine
• Veeam
• DHCP, TCP/IP

Benefits:
• Personal performance-related bonus
• Global profit-sharing bonus
• Generous pension scheme
• Life and income protection insurance
• 25 days’ annual leave plus public holidays

If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.

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