IT Support Engineer- Financial Services- Azure/Citrix/SCCM

Title IT Support Engineer- Financial Services- Azure/Citrix/SCCM
Salary £40k per annum
Location City of London
Job Information

Title: IT Support Engineer
Salary: £40k per annum
Location: City of London

A Microsoft Gold Partner IT Consultancy is currently looking to add a permanent London based Support Engineer to their rapidly growing Managed Services team. This role will be based onsite permanently with their City-based Financial Service client where you will be joining an existing team of 4 supporting over 200 users.

From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365, Microsoft Azure, SCCM, CItrix and CISCO.

The Role:
• Resolving support requests directly from the managed service client, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution.
• Responding to and owning the end-to-end management of issues raised by customers through to resolution including ability to analyse and identify the root cause, fix the problem and communicate with the customer.
• Advance troubleshooting to diagnose, investigate and resolve incidents requiring deeper problem management.
• Leading technical response to incidents
• Creation of documentation for support and solution design.
• Delivering change management as required to support customer’s IT services.
• Advising clients and Service Delivery Managers on technical best practices and solutions that will resolve, improve or streamline IT services.
• Implementing client and internal projects on your own or as part of a team either remotely or onsite to deliver new solutions or service upgrades to IT services.

What we are looking for:
• Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity.
• Ability to adapt quickly to a fast-paced environment and deal with multiple tasks and projects, as required.
• Experience in managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre. 
• Current MCSA/MCSE and/or equivalent certification or ability to demonstrate a similar level of knowledge.
• Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills
• Experience of automating and packaging desktop applications is essential

• Office 365 and Microsoft Azure
• Networking knowledge covering Cisco LAN/vLAN/WAN technologies
• Previous experience of working within an IT Managed Services provider environment with multiple clients

• Previous experience of working within an IT Managed Services provider environment with multiple clients
• Salesforce
• Financial Services experience

If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.

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