IT Team Lead- Financial IT Services

Title IT Team Lead- Financial IT Services
Salary £50- £60k
Location City of London
Job Information

Title: IT Team Lead
Salary: £50- £60k
Location: City of London

A fantastic opportunity as a hands- on Team Lead has come up on a permanent basis within an established and continually growing Financial IT Services company based in the City of London. The role will be split between 70% technical and 30% team lead, technically you will be expected to have solid 3rd line skills and have previous experience in a team lead role of some capacity.

Team Leader Responsibilities 
•  Act as technical escalation point for 2nd Line engineers and service desk. 
•  Mentor/ train engineers
•  Manage whereabouts and cover when required in conjunction with Service Desk Team Leader
•  Develop team members’ skills, both technical and customer facing
•  Hold team meetings to keep team appraised of company developments
•  Uphold company core values and share with direct reports
•  Manage and oversee tasks handed to your team
•  Hold regular 1:2:1 with direct reports ensuring any concerns are resolved or escalated internally
•  Ensure client feedback issues are addressed promptly and effectively 
•  Manage and deliver annual review process with all direct reports
•  Support Account Manager or other management team member in resolving issues of client dissatisfaction

Technical responsibilities
•  Running small projects 
•  Provide technical and commercial advice on systems changes as appropriate to clients 
•  Provide 1st line, 2nd line and 3rd line technical support to clients via telephone, email and remote support tool across multiple platforms 
•  Review and develop products and services
•  Provide Pre sales support to the sales team and Account Managers 
•  Log all service incidents in the company service desk package and ensure all entries are accurate and up to date 
•  Document resolutions of all incidents 
•  Adhere to companies targeted SLAs
•  Assist with client road maps as necessary.

Essential skills required
• Strong Microsoft Server/desktop
• Window Server
• Exchange/O365 
• Active Directory 
• Pc, laptop & server builds
• iPhones, Blackberry’s and tablet experience
• VMware/ Hyper-V admin, Backups and Monitoring 
• Networking (Cisco)- routers, switches etc, configuring Vlan’s
• Demonstrable leadership experience

Desirable not essential
• Previous experience within an IT Services/MSP is highly desirable.
• Bloomberg, Reuters, Factset and datastream

Benefits
• Target of 10% performance bonus, 
• Contributory Pension 4.5%
• Season Ticket Loan
• 23 days holidays + Bank Holidays, 
• Regular paid overtime

If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.

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