Senior 2nd Line Engineer- Growing MSP

Title Senior 2nd Line Engineer- Growing MSP
Salary £30- £32k per annum
Location Brighton
Job Information

Title: Senior 2nd Line Engineer
Salary: £30- £32k per annum
Location: Brighton

H&R Talent are seeking a Senior 2nd Line Helpdesk Engineer on a permanent basis for an expanding company based in Brighton. This role will predominantly be office based where you will be responsible for providing remote, phone and email support to a wide variety of clients, although more helpdesk based you will be expected to have a strong technical background providing support across a wide variety of technologies and skill-sets. Day to day you will be responsible for resolving tickets, from 1st -2nd line and some 3rd line support, as well as working to SLA’s and meeting in-house KPI’s. This would be very well suited for someone who has a thirst for knowledge and drive for progression.

Key Technical Skills:
• Windows Server 2008- 2016 
• Active Directory/DNS/Group Policy etc
• Office 365 including Exchange Online, SharePoint Online and Skype for Business
• Azure Platform
• Exchange 2007- 2016
• VMware/Microsoft Hyper-V
• SAN’s
• Networking principals including VLAN’s and routing.
• Firewall solutions such as SonicWALL, Fortinet and WatchGuard.
• Backup & disaster recovery solutions such as StorageCraft, Veeam and Symantec etc. 

Desirable but not essential:
• Previous experience working for an MSP/ IT Services company 

You will be working within a team of 11 on the support desk, your duties will be extremely varied from new user account creation to setting up VLAN’s, virtualisation/replication. There is a clear progression path within the organisation to move into 3rd Line/Projects even management in due course. You would be joining a friendly team & a great working environment that share knowledge. 

On a personal level you must possess excellent communication skills and have the ability to liaise with a wide range of clients in a professional and friendly manner, as well as being a good team player. 

If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.

Apply Now