Senior Service Desk Analyst- Financial IT Services

Title: Senior Service Desk Analyst
Salary: £28- £32k per annum 
Location: City of London

A fantastic opportunity as a Senior 2nd line Service Desk Analyst has come up on a permanent basis within an established and continually growing Financial IT Services company based in the City of London. 

Day to day you will be responsible for providing 1st, 2nd & some 3rd line support to clients via telephone, remotely and via email, mentor/ train junior service desk analysts, act as an escalation point to junior service desk analysts, log and track incident and requests through the call logging system through to resolution. Other duties will include password resets, group polices, account creation/deletion, application installs/issues. Other times you may be dealing with more complex technical issues to do with virtual machines, backup issues, server issues etc. You will also be responsible for supporting financial market applications such as Bloomberg, Reuters, Factset and datastream.

The ideal candidate will be someone who is working within a service desk environment, ideally with some MSP/ IT Services experience but is looking to work for a company that provides career advancement and progression and an organisation that prides themselves on developing their staff.

Essential skills required
• Solid Microsoft Operating Systems- Server/Desktop
• Window Server 2008/ 2012
• Office365/ Exchange 2010/ 2013 
• Active Directory 
• Basic Networking 

Desirable not essential
• Previous experience within an IT Services/MSP is highly desirable
• Bloomberg, Reuters, Factset and datastream

Benefits
• Target of 10% performance bonus, 
• Contributory Pension 4.5%
• Season Ticket Loan
• 23 days holidays + Bank Holidays, 
• Regular paid overtime

If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.