Senior Support Analyst- Prestigious Public Relations firm
|Title||Senior Support Analyst- Prestigious Public Relations firm|
|Salary||£40- £45k per annum|
|Location||City of London|
Title: Senior Support Analyst- Prestigious Public Relations firm
H&R Talent are seeking a Senior Support Analyst role for a prestigious public relations firm that focuses heavily on customer service, engaging with both end users and other business support teams.
The Senior Support Analyst is the most senior technical resource and will serve as the final point ofinternal escalation. Supporting the Support Desk Manager, this role will take responsibility formaintaining the infrastructure and being a technical lead for the team.
You will also have exposure to new and evolving technologies. As a business experiencing periods ofrapid growth, there is a genuine appetite to embrace new technology. You will be asked to have inputand provide expertise and guidance to the Group IT Director and assist with projects involving eitherthe internal support team or with global IT partners.
The 1st and 2nd line Support Analysts provide critical support outside of normal office hours as part ofan on-call rota. Whilst your role does not require you to be on the rota, there will be occasions whereyou will be asked to assist with a high priority escalation.
Excellent customer facing skills (face to face and telephone) are essential, as are excellent timemanagement skills and the ability to manage and prioritise multiple tasks in a demandingenvironment.
Advanced knowledge of:
Knowledge that would be an advantage:
If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.