Senior Support Analyst- Prestigious Public Relations firm

Title: Senior Support Analyst- Prestigious Public Relations firm
Salary: £40- £45k per annum
Location: City of London

H&R Talent are seeking a Senior Support Analyst role for a prestigious public relations firm that focuses heavily on customer service, engaging with both end users and other business support teams.

The Senior Support Analyst is the most senior technical resource and will serve as the final point ofinternal escalation. Supporting the Support Desk Manager, this role will take responsibility formaintaining the infrastructure and being a technical lead for the team.

You will also have exposure to new and evolving technologies. As a business experiencing periods ofrapid growth, there is a genuine appetite to embrace new technology. You will be asked to have inputand provide expertise and guidance to the Group IT Director and assist with projects involving eitherthe internal support team or with global IT partners.

The 1st and 2nd line Support Analysts provide critical support outside of normal office hours as part ofan on-call rota. Whilst your role does not require you to be on the rota, there will be occasions whereyou will be asked to assist with a high priority escalation.

Excellent customer facing skills (face to face and telephone) are essential, as are excellent timemanagement skills and the ability to manage and prioritise multiple tasks in a demandingenvironment.

Job Responsibilities
• Perform as the senior technical resource for the IT team
• Provide 2nd/3rd line support as required
• Maintain the day to day technical delivery of systems and services
• Ensure system checks and monitoring of services take place and any issues identified and addressed
• Co-ordinate the resolution of issues escalated to 3rd parties
• Act as final point of internal escalation
• Maintain system availability within agreed SLAs
• Mentor junior members of the team Information:
• Previous Work Experience

IT skills
• Excellent knowledge of:
• Windows Server
• Active Directory & Group Policy
• VMware ESXi 5.1+

Advanced knowledge of:
• Office 365
• Antivirus technologies
• Microsoft SQL Server
• HP SAN Storage
• SCCM

Knowledge that would be an advantage:
• Cisco Meraki
• Cisco networking
• Veeam Backup
• Mitel\VoIP telephony

Other skills
• Attention to detail
• Time management
• Customer service
• Good verbal and written skills

Personal Competencies
• A proactive individual who shows initiative and takes responsibility for their own decisions
• A good team-player who encourages feedback and will seek help when appropriate
• An effective and well-presented communicator both verbally and in writing
• An analytical problem-solver who is able to quickly and accurately identify key issues
• A well-organised planner who will follow rules and procedures when appropriate
• An innovator who will thrive in a pressurised and dynamic environment and embraces change

If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.