Title: Service Desk Analyst
Salary: up to £28k per annum
Location: Central London
An excellent opportunity has become available for a Service Desk Analyst working at a prestigious Global PR company within their Helpdesk on a permanent basis. You will be providing 1st with some 2nd Line Support to the Central London HQ and users globally in a Windows (90%) with some Mac (10%) environment working to SLA’s following ITIL processes.
This is a position that requires excellent people skills who can build rapport within a friendly and dynamic organisation.
What this role is
• 1st/2nd Line Remote Support
• Clear progression from Helpdesk to Desktop Support, then onto Projects &
• Infrastructure or IS Security or Management
• Extensive Training
• Fast based busy corporate environment
Technologies
• Microsoft Exchange/Office 365 administration
• Microsoft Office for Windows and Mac
• Microsoft Windows 7, 8.1 & 10
• Apple iOS
• Client virtual private networks
• VOIP telephony
• Mobile device management tools
• Supporting Printers (Multi-Function Devices)
• Use of ITSM tools or ticket logging systems
• Active Directory administration
• Knowledge of networking protocols and topologies; WAN, LAN, TCP/IP, DNS,
• DHCP
• OS X 10.9 – 10.12
• Microsoft Server 2008/2012/2016
Benefits Package
• 25 days holiday entitlement plus Bank Holidays
• Group life, permanent health and BUPA schemes
• Contributory pension scheme
• Discretionary bonus scheme up to 15%- 20%
• 12 month season ticket loan and repayment plan through payroll
• Cycle to work scheme
• Annual Eye Test
If you are interested in this excellent and varied job opportunity then please complete this application with your up to date CV.
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