An excellent opportunity has become available for a 2nd Line Support Analyst working at a prestigious Global PR company based in Central London on a permanent basis. This role offers clear progression from Desktop Support, then onto Projects & Infrastructure or IS Security or Management. Extensive Training will be provided with excellent salary and benefits.
As a 2nd line Support Analyst, you will be providing support to the Central London HQ and users globally in a Windows with some Mac environment working to SLA’s following ITIL processes. You will be escalation for the 1st Line team predominantly supporting users face to face whilst also having a lot involvement on a range of projects
This is a position that requires excellent people skills who can build rapport within a friendly and dynamic organisation.
SKILLS AND EXPERIENCE:
Microsoft Exchange/Office 365 administration
Microsoft Office for Windows and Mac
Microsoft Windows 8.1 & 10
Client virtual private networks
Mobile device management tools
Supporting Printers (Multi-Function Devices)
Use of ITSM tools or ticket logging systems
Active Directory administration
Knowledge of networking protocols and topologies; WAN, LAN, TCP/IP, DNS,
OS X 10.12 – 10.15
Microsoft Server 2016/2019