3rd Line Technical Support Engineer

Location Hertfordshire
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 45-50k per annum

​An exciting opportunity has arisen for a 3rd Line Technical Support Engineer in an established accounting firm based in South London. You will be the escalation point for all IT support queries and work with various support teams.


  • Work closely with Service Delivery Lead/Manager, Operations Manager and other engineers where 3rd line support is required.

  • System builds, configuration and installation (remote or on-site);

  • Respond to either support team or end user software or hardware queries via email, phone or face to face.

  • Keeping all assigned escalated tickets up to date and client communicated with regularly.

  • Diligent documentation of knowledgebase and procedures


  • Prior experience within a second or third-line technical support role.

  • Strong knowledge of Microsoft Server and PC operating systems

  • Good working knowledge of Network skills including advanced firewall, wireless, VPN

  • Microsoft ISA server

  • Microsoft Active Directory

  • Microsoft SQL

  • Microsoft Exchange

  • Microsoft Office365 (Hybrid)

  • Microsoft IIS

  • Advanced TCP/IP skills

  • Backup Technologies

  • VMWare Hypervisor

  • SAN, fiber channel, iSCSI and NFS

  • Some cloud experience is ideal- Azure/AWS