Desktop Support Engineer

Location West Sussex
Discipline: Network Engineering
Job type: Permanent
Salary: 30-35k per annum

​An emerging global marketplace are looking for a skilled and professional Desktop Support Engineer to join their IT team. You will be an essential part of the helpdesk team and ensure the staff receives the help they need with their computer equipment. You should possess extensive knowledge and experience to troubleshoot problems and errors and be quick to respond to these computer issues. You should be well aware of the technical difficulties and how to resolve them in the best possible way.

Responsibilities:

  • Provide 1st and 2nd level support

  • Provide technical assistance regarding any operating system issues.

  • Setup new workstations for new staff members

  • Install applications and software updates

  • Assist staff with printer setup, passwords, and mobile phone connections

  • Aid in troubleshooting the Corporate LAN, Wi-Fi and Client connectivity

  • Escalate calls to other members of the IT Department

Qualifications/Skills:

  • Bachelor's degree in computer science, information technology, or relevant field preferred

  • Exceptional knowledge of working with Windows/ Linux and Mac OS systems.

  • Ability to monitor and diagnose Desktop issues.

  • Proficient knowledge of antivirus software.

  • Strong knowledge of Active Directory.

  • Excellent communication and organizational skills

  • Good problem-solving and multitasking skills.