An established Automotive company based in Manchester is looking for a passionate and skilled Desktop Support Engineer that will be providing technical support to both technical and non-technical users. This role will be responsible for handling user tickets, responding to client inquiries, troubleshooting, installation of software, and documentation amongst others. Previous experience in Desktop Support Engineer or other similar roles is preferred.
Responsibilities:
Responds to client inquiries and address user tickets regarding hardware, software and networking
Provides technical support to users and simple, step-by-step instructions.
Troubleshoots hardware and software issues
Assists with installation of computer software and operating system updates
Ensure all calls and emails are logged
Update documentation and knowledge base articles.
Escalate issues when necessary
Requirements:
Bachelor’s degree in Computer Science or similar
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
In-depth knowledge of desktop hardware and software systems
Ability to perform remote troubleshooting and provide clear instructions
Excellent written and verbal communication skills
Proficient in computer operating systems such as Mac, Linux, and Windows
Exceptional time-management and multitasking abilities
Strong problem-solving and interpersonal skills