A new permanent opportunity to join and manage a highly collaborative and motivated IT operations team in a fast-paced international company. The Head of IT Support will manage a team of 4 and report to the CTO. You’ll have experience of delivering excellent support and engaging at all levels of the business, and identify opportunities to advance the team and company. The company is made up of 300+ staff. Their headquarters are in London, and they have offices in New York, Singapore, Milan, Munich and Brighton, with potential for more in the near future. They support a hybrid working with the option to work 1 day in the office and 4 days remote.
The company's growing tech team is currently made up of 32 people across Support, Infrastructure, Software Development and Data. The team is involved with all aspects of the business.
They are looking for a highly proactive, collaborative individual capable of balancing and prioritising the BAU support tickets with implementing business change. Your focus will be on ensuring the staff have access to secure, reliable, high performing and cost effective hardware, software and IT services. One of your key strengths will be taking control of minor or major IT issues and instilling confidence in others that each situation is being tackled with care and proactivity.
About the role
Management of the company's inhouse IT Support Team, IT budget and project schedule.
Providing secure, reliable, cost effective and high-quality desktops, laptops and equipment to staff
Providing secure, reliable, cost effective and high performing systems to staff working at home and in multiple offices globally.
Providing secure, reliable, cost effective and telephony and printing services
Emails; File Storage; VPN; Office Applications; Internet Access; Mobile Access; Google Drive; Internal Systems; 3rd Party Systems…
Close liaison with the IT Infrastructure and Software Development teams.
Ensuring Events and Studio technology works flawlessly
Managing company helpdesk – creating users, provisioning equipment to agreed build standards, following up on issues
User hardware lifecycle management
Tracking of assets
Efficient stock control of assets
Managing users expectations in an efficient, knowledgeable and professional manner
Learning how systems function and the roles they perform
Providing remote and hands on support to events
Proven ability to solve problems in a logical, quick & efficient manner
Great communication skills
Ability to quickly identify priorities, and pro activity in tackling and following up on tasks.
STRONG EXPERIENCE IN:
Team, project, supplier and budget Management
Helpdesk Ticketing Systems (e.g. Fresh Service)