Head of IT Support

Location London
Discipline: Infrastructure & Support, Management
Job type: Permanent
Salary: 60-70k per annum

​A new permanent opportunity to join and manage a highly collaborative and motivated IT operations team in a fast-paced international company. The Head of IT Support will manage a team of 4 and report to the CTO. You’ll have experience of delivering excellent support and engaging at all levels of the business, and identify opportunities to advance the team and company. The company is made up of 300+ staff. Their headquarters are in London, and they have offices in New York, Singapore, Milan, Munich and Brighton, with potential for more in the near future. They support a hybrid working with the option to work 1 day in the office and 4 days remote.

The company's growing tech team is currently made up of 32 people across Support, Infrastructure, Software Development and Data. The team is involved with all aspects of the business.

They are looking for a highly proactive, collaborative individual capable of balancing and prioritising the BAU support tickets with implementing business change. Your focus will be on ensuring the staff have access to secure, reliable, high performing and cost effective hardware, software and IT services. One of your key strengths will be taking control of minor or major IT issues and instilling confidence in others that each situation is being tackled with care and proactivity.

About the role

  • Management of the company's inhouse IT Support Team, IT budget and project schedule.

  • Providing secure, reliable, cost effective and high-quality desktops, laptops and equipment to staff

  • Providing secure, reliable, cost effective and high performing systems to staff working at home and in multiple offices globally.

  • Providing secure, reliable, cost effective and telephony and printing services

  • Supplier management.

  • Escalation management

  • Emails; File Storage; VPN; Office Applications; Internet Access; Mobile Access; Google Drive; Internal Systems; 3rd Party Systems…

  • Close liaison with the IT Infrastructure and Software Development teams.

  • Ensuring Events and Studio technology works flawlessly


  • Managing company helpdesk – creating users, provisioning equipment to agreed build standards, following up on issues

  • User hardware lifecycle management

  • Tracking of assets

  • Efficient stock control of assets

  • Effective prioritization

  • Managing users expectations in an efficient, knowledgeable and professional manner

  • Learning how systems function and the roles they perform

  • Providing remote and hands on support to events


  • Proven ability to solve problems in a logical, quick & efficient manner

  • Great communication skills

  • Ability to quickly identify priorities, and pro activity in tackling and following up on tasks.


  • Team, project, supplier and budget Management

  • Active Directory

  • Microsoft 365

  • Windows 10/11

  • Networking

  • Windows Server,

  • G Suite

  • Helpdesk Ticketing Systems (e.g. Fresh Service)