A Global Electronic Music Company based in West Berkshire are looking for a Helpdesk Engineer to join their team on a permanent basis.
ABOUT THE COMPANY
The company is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices.
ABOUT THE ROLE
In terms of the person specification – it’s important that you meet the below criteria for the role team and company fit is also very important. They have a friendly/family vibe and are not corporate even though they are a Global company – therefore someone with a confident, enthusiastic and positive personality, who’s ambitious to learn and develop within a company and who has a passion for their products/music would be ideal.
You are the first point of contact between the business and the broader IT department
You will register, manage and resolve/escalate IT incidents for all European employees
You will process IT requests such as setting up laptops and phones of create or alter user access to all different internal applications
You will assist your colleagues with larger problems and projects in order to drive them to a collaborative success
You will report into the European IT Support & Infrastructure Coordinator
You have a large interest in IT – you spend your spare time playing with technology
You are eager to learn IT skills and want to increase your knowledge about OS’s, hard- and software and other innovative applications
You know what concepts like “virtualization”, “cloud computing”, “web servers”, “RDBMS”, “BI” and “ITIL” are or you are curious to get to know these
You have affinity with IT infrastructure such as networking, firewalls, storage, servers.
You have a solid knowledge of Microsoft Office applications
You are accurate and consistent when doing administration and documentation
You are an enthusiastic, self motivated colleague, passionate and self educational team player
You are polite, creative, independent, communicative and know how to deal with stress and deadlines
You are a real “problem solver” and gets satisfaction out of helping others
Main language is English – any other language is a plus
Experience in help-, support- or service-desk
Experience in managing IT Infrastructure
You are a musician and you understand the musical instrument business
Travel may be occasional as required.