Helpdesk Engineer

Location West Berkshire
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 30k per annum

​A Global Electronic Music Company based in West Berkshire are looking for a Helpdesk Engineer to join their team on a permanent basis.


The company is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices.


In terms of the person specification – it’s important that you meet the below criteria for the role team and company fit is also very important. They have a friendly/family vibe and are not corporate even though they are a Global company – therefore someone with a confident, enthusiastic and positive personality, who’s ambitious to learn and develop within a company and who has a passion for their products/music would be ideal.

  • You are the first point of contact between the business and the broader IT department

  • You will register, manage and resolve/escalate IT incidents for all European employees

  • You will process IT requests such as setting up laptops and phones of create or alter user access to all different internal applications

  • You will assist your colleagues with larger problems and projects in order to drive them to a collaborative success

  • You will report into the European IT Support & Infrastructure Coordinator

Key Attributes:

  • You have a large interest in IT – you spend your spare time playing with technology

  • You are eager to learn IT skills and want to increase your knowledge about OS’s, hard- and software and other innovative applications

  • You know what concepts like “virtualization”, “cloud computing”, “web servers”, “RDBMS”, “BI” and “ITIL” are or you are curious to get to know these

  • You have affinity with IT infrastructure such as networking, firewalls, storage, servers.

  • You have a solid knowledge of Microsoft Office applications

  • You are accurate and consistent when doing administration and documentation

  • You are an enthusiastic, self motivated colleague, passionate and self educational team player

  • You are polite, creative, independent, communicative and know how to deal with stress and deadlines

  • You are a real “problem solver” and gets satisfaction out of helping others

  • Main language is English – any other language is a plus


  • Experience in help-, support- or service-desk

  • Experience in managing IT Infrastructure

  • You are a musician and you understand the musical instrument business


  • Travel may be occasional as required.