Infrastructure Analyst

Location City of London
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 60k per annum

​An International Bank based in the City of London are looking for an Infrastructure Analyst to join their team for a 12-month contract.


The Bank offers an extensive range of Trade Finance, Lending and Treasury products and services to West African Corporations and Banks and to UK and European Corporations trading with and investing in different West African countries. They also participates in Trade and Project financing to West African borrowers.

Following the successful implementation of its initial wholesale based strategy, The Bank has expanded its activities to include a range of loan and saving products and services tailored to the needs of high net worth individuals.

The Bank understands the dynamics and subtleties of a particular business environment, the way a market operates and how things are done on the ground, can mean the difference between success and failure. With experienced staff, state of the art systems and a central location in the City of London, they are strongly positioned to ensure continued first class product and service delivery to its chosen clients.



  • Assist with the management of the Service Desk and Change Management System (ManageEngine)

  • Maintain, monitor, and support the applications and infrastructure environment

  • Provide feedback and recommendations on requirements based on system health check results

  • Integrate solutions with other applications and platforms based on business requirements

  • Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes

  • Perform capacity workload modelling and availability analysis for a variety of platforms and environments

  • Develop, maintain, recommend, document and support tools and utilities to provide capacity planning and management

  • Troubleshoot problems by analyzing root causes and evaluating multiple options

  • Report security issues when appropriate and gather required information

  • Evaluate future technologies and make recommendations for software and hardware upgrades

  • Analyze and implement network software or hardware changes

  • Generate processes to ensure appropriate WAN, LAN, device privileges and access are granted, ensuring data integrity and security is met

  • Ensure all necessary network security updates, patches, and preventive measures are in place

  • Support the day-to-day operations of the banks IT systems and applications

  • Manage and support start-of-day and end-of-day procedures ensuring the bank is fully operational during business hours

  • Maintenance of Windows server and Unix based servers

  • O365 and MS Azure administration

  • Maintenance of information security controls covering safeguards and controls on the bank’s network

  • Support the Bank’s VMware and Citrix virtual infrastructure

  • Maintenance of the bank’s Business Continuity and Disaster recovery plan and procedure

  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Skills Required:

  • Very good VMware and Citrix administration experience

  • Windows and Linux Servers administration and support skills

  • Experience with scripting and automation tools

  • Experience in Calypso treasury application support is an advantage

  • Experience in the following Applications – T24, Oracle, IntelliMatch, Datastore, SWIFT, etc

  • Strong knowledge of systems and networking software, hardware, and networking protocol

  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including experience of security, storage, data protection, and disaster recovery protocols

  • ISO 27001 experience is an advantage

  • Ability to set up and configure windows and Linux servers

  • Very good virtualisation, Active Directory, GPO, Access control and LAN/WAN experience

  • Familiarity with backup and recovery software and methodologies

  • Great at organising, prioritising, and multitasking

  • Any Automation (RPA) platform experience (UiPath) is desirable

  • Analytical thinker and problem solver

  • Outstanding organizational and time management skills

  • Excellent troubleshooting, problem-solving and task management skills

  • Able to work with little or no supervision, even out-of-hours

  • Attention to detail