IT and Data Officer

Location South West London
Discipline: Infrastructure & Support
Job type: Permanent
Salary: £25k per annum

​An Independent Charity based in SW8 London is seeking an IT and Data Officer to join their team on a permanent basis. You will be responsible for supporting all aspects of IT and network management across the organisation. You will report directly to the IT Manager, and also work closely with the Salesforce Manager on a day to day basis.

ABOUT THE COMPANY

One person in six has poor literacy skills that impact on every area of their life. A child without good reading, writing and communication skills will struggle to succeed at school, and as an adult they could be locked out of the job market. Poverty doubles the likelihood that, by the age of five, a child’s literacy skills will be below average.

The Independent Charity gives children and young people from disadvantaged communities the literacy skills to succeed in life. They work with schools and other education settings, with communities and partners, and directly with children and families. Their research and analysis make them the leading authority on literacy and drive their interventions.

They are a rapidly growing organisation, with ambitious plans and amazing staff. They have more than 25 years’ experience of delivering programmes and campaigns to improve literacy, and work closely with both national and local government.

ABOUT THE ROLE

This includes working with all teams to support work both in office and remotely, setting up and maintaining hardware, troubleshooting with users and performing monitoring and housekeeping. You will also work closely with our Salesforce Manager to support data processes, reporting and analysis across all team. You will be a key part of work to drive forward digital transformation across the charity, ensuring our distributed team can work effectively and efficiently to deliver our mission. You will be part of a small team with a wide remit, so there is scope to learn new skills in a friendly and supportive environment. You will meet and work with staff right across the organisation, and be exposed to a wide range of IT platforms and services.

KEY DUTIES AND RESPONSIBILITIES:

IT Management

  • Work closely with the IT Manager to assist in the maintenance, support, documentation and development of the organisation’s IT services and assets

  • Support back-end processes, including remote backups, server monitoring, email/user management, data import routines and asset management

  • Be the first point of contact for IT-related issues for all organisational users, both remotely and in-person

  • Support the logistical aspects of remote working, including laptop and mobile phone set up, maintenance and support

  • Assist in the training and onboarding of staff members

  • Work with the organisation’s IT partner in the event of issues that need escalation

  • Contribute to new IT projects as required by the IT Manager

Data Management

  • Work closely with the Salesforce manager to respond to the needs of teams within the organisation

  • Work closely with the Salesforce Manager to assist in data management and cleaning

  • Support data collection processes, including use of web forms and integration with other platforms

  • Manage and respond to user support requests

  • Create reports and dashboards to enable teams to have clarity over the outreach and outcomes of their work

  • Support good practice around data protection and GDPR compliance

  • Support the development of a CRM strategy which matches the requirements of data insights for the organisations as well as specific regional needs for teams

  • Support the use of FormAssembly and Mailchimp in relation to Salesforce

PERSON SPECIFICATION:

Essential experience

  • At least one year providing strong technical first-line IT support in a Windows/Remote

  • Desktop environment

  • Microsoft Office 365 and Server administration

  • Supporting the use of CRM applications – ideally Salesforce

  • Working autonomously to solve complex problems

Desirable experience

  • Working in the charity sector

  • Supporting financial applications – ideally Sage

KNOWLEDGE:

  • Current Microsoft Windows and Server products

  • Microsoft Office application and Sharepoint/CMS

  • Continuous development of IT systems knowledge

SKILLS:

  • High level of IT literacy including ability to analyse data to a high level of accuracy

  • Ability to support colleagues with differing levels of ability

  • Investigative mind and an ability to remain focused on the wider goals of the task, team and department

  • Well organised, able to prioritise and make decisions with a solution-focused attitude

  • Written and spoken communications

  • Strong time management, interpersonal and organisational skills

  • Working under pressure and managing deadlines

OTHER:

  • Commitment to equality and diversity

  • Clear interest in and understanding of literacy and social justice issues

WORKING HOURS:

  • Flexible working culture and encourage all staff to work in a way that enables them to be most effective in their role.

  • This role may involve occasional out of hours working and time off in lieu will be granted for any additional hours worked.

BENEFITS:

  • You will receive a total of 39 days per year (pro rata for part time staff), made up of 28 days’ annual leave plus the closure of the office on all bank holidays and from Christmas Day to New Year’s Day inclusive.

  • The charity will contribute 8% of annual salary for those who qualify for group pension plan.

  • They provide a Cycle to Work scheme and access to other health and wellbeing benefits including an employee assistance programme, discounted gym membership, dental plans and health assessments.