IT Engineer

Location Egham
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 35k per annum

​A Diverse Learning Community based in Egham are seeking for a principled, open-minded, and compassionate IT Engineer to join their team on a permanent basis.

About the company

The School is dedicated to the pursuit of knowledge through curiosity and encourages each student to take responsibility for the learning process. Programs that promote the development of character, a commitment to community service, and an appreciation for beauty provide educational opportunities beyond academics.

About the role

Their IT Services have a vision that they can enable all of their users to achieve individual and team successes through the use of technology. They strive towards developing amazing, safe and reliable environments for everyone to develop and learn in the most creative of ways. Their environment relies on various infrastructures, from SaaS Cloud and virtualisation with a very varied device environment. They use MacOS, Windows and ChromeOS.

The IT Services Support team proudly sits as a core support service. Reporting to the IT Manager, you will work within a team of five providing direct support to all users (students, faculty and staff), with the focus centered on their priority of facilitating learning and teaching.

Primary Responsibilities:

  • Own customer escalations and use the help desk to resolve and complete requests in a timely fashion as well as keeping individuals informed on the status of their requests;

  • Develop collaborative relationships with faculty and staff, working with them to satisfy requests for new hardware and software;

  • Ensure that new hardware and software requests can be supported and are compatible with the School’s IT infrastructure as well as supporting current thinking on pedagogy and best teaching practice;

  • Contribute experience, knowledge and expertise to ideas development and solutionizing issues and problems, future proofing the network and introducing new technologies;

  • Help to develop in-house infrastructure, servers and networks, test and deliver new or amended hardware and devices or software as part of the team or as a delegated project for live production;

  • Understand and articulate the impact of any changes to internal systems, ensuring documentation is maintained or developed where required;

  • Keep up to date and undertake training on new technologies. Advise on their appropriateness against requirements within the IT Team and wider community;

  • Understand and be comfortable with a detailed level of common protocols, systems and network topology, DNS, TCP, DHCP;

  • Understand and demonstrate knowledge of switching and VLANS;

  • Understand and demonstrate knowledge of VMWare Enterprise. GSuite and Office 365;

  • Have and develop your knowledge of PaperCut, Meraki WiFi, Smoothwall and PaloAlto;

  • Install, configure and support the service catalogue (the service catalogue is the range of software they use, from Education software through to Finance applications);

  • Remain up to date with changes in common systems: OS, Cloud, network management, virtualisation products; and

  • Understand and know the impacts of Cyber Security and proactively keep up to date with worldwide threat developments and solutions. Bring ideas to the team for discussion and help install solutions to protect the network against attack.

Safeguarding Responsibilities:

  • To know the identity of the School’s Designated Safeguarding Lead and Deputy;

  • To proactively be alert to indicators of potential safeguarding issues and report these immediately in accordance with school procedure;

  • To be aware of the School’s policies relating to Safeguarding and Child Protection, Code of Conduct and Health and Safety, and follow their requirements;

  • Attend training relating to the safeguarding of children;

  • Engage in safe practice and professional conduct to safeguard children and mitigate against the potential for misunderstandings or situations being misconstrued; and

  • Create safe and secure learning environments.

Qualifications/Professional Bodies


  • A-Levels or advanced diploma


  • Relevant Degree

  • Relevant vocational qualification e.g. BTEC, HND or similar

  • Information Technology Infrastructure

  • Library (ITIL) certification

  • Microsoft, Apple or Google certifications



A minimum of 5 years’ experience working in Information Technology in Education or Enterprise setting having gained essential experience in the following:

  • IT Helpdesk

  • Windows 7/10 Desktop Administration

  • MacOS High Sierra/Mojave

  • Google Apps

  • VMWare

  • Meraki Wireless

  • Networking

  • Supporting multiple Software & Hardware vendors

  • Proven experience of working with suppliers and external support to resolve any issues or projects


  • Mobile Device Management

  • Web application support

  • Switch Knowledge (HP Pro-curve)

  • Windows 2008-2019 Server

  • Office 365


  • Ability to understand and resolve customer challenges and issues – a problem solver

  • Ability to see all tasks through to the end and within given deadlines, and seek advice when required

  • Excellent communication skills (verbal and written)

  • Highly organised with the ability to multi-task whilst remaining focused

  • Team player who understands the importance of collaboration within a diverse community

  • Meticulous attention to detail

  • Ability to work independently or as part of a team

Personal Attributes:

  • Has a strong customer focus and willingness to learn about new technologies

  • Enjoys working in a fast-paced environment and remains calm and professional at all times

  • Interacts positively with all users – approachable, friendly and helpful

  • Possesses a sense of humour

  • Creative and resourceful with a belief and commitment to education in general

  • Supportive of school policies, procedures, rules and regulations

  • Committed to professional growth and development

  • Committed to safeguarding children and young people

  • Committed to supporting a diverse, equitable and inclusive educational and working environment