IT Infrastructure Analyst

Location London
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 55k per annum

A leading London law firm is seeking a motivated and enthusiastic IT Infrastructure Analyst to join their dynamic IT department which currently comprises a team of twelve on a permanent basis operating a hybrid working environment which currently consists of 2 days in the office and 3 days WFH.

You will be a confident communicator with a positive work ethic and the ability to build credible relationships with clients both internal and external. They are looking for an individual who presents themselves with professionalism and who will inspire the confidence of clients and colleagues.

Primary Responsibilities:

This role will aid the Senior IT Infrastructure and Applications Manager (SITIAM) in projects and infrastructure changes, provide continual service improvements to the firm’s systems and to provide 3rd level assistance to the IT support function.


  • To provide 3rd line support to the service desk

  • Problem management for the service desk

  • Mobile administration

  • Administration of the service desk software

  • Proactive review of software patching of servers, PC’s, laptops and applications

  • Packaging and deployments of new software

  • Testing of all new software applications being introduced

  • Group policy updates and backups of the system

  • Network monitoring including disk space utilisation

  • New partner transitions and on boarding

  • System Center Configuration Manager administration

  • To work alongside the SITIAM when performing system upgrades

  • To work alongside the Senior Applications Analyst for software upgrades, deployments and troubleshooting of issues

  • To work alongside the Senior IT Infrastructure Analyst for core infrastructure upgrades, deployments and troubleshooting of issues

  • To instruct the IT Trainer on new systems and assist in producing training aids

  • To be involved with steering committees to aid the smooth transition of new services into the business

  • To proactively assist the service desk on new product rollouts

  • To review how current systems are used by spending time with the users, write a specification for improvements then liaise with the IT Trainer and the Senior Systems Developer to ensure that the changes are implemented

  • Remote access and support tools

  • Checking and remediating issues from backup jobs


  • To cover for holidays and planned absences as agreed with SITIAM. Holiday cannot be taken when SITA is away.

  • Ensure the IT bible is kept up to date

  • Maintaining and keeping up to date Infrastructure documentation

Skills and Experience:

  • Knowledge of legal industry systems including iManage, Interaction and Intapp time;

  • Experience with SCCM, Azure AD Intune and O365 is highly desirable;

  • Expert knowledge of Microsoft desktop applications to include Windows 10, Office 2016;

  • Exposure/knowledge of ITIL change management, release and deployment management and configuration management;

  • Testing methodologies;

  • Working knowledge of Microsoft Technology Stack including Windows Server, SQL Server & SharePoint;

  • Strong people skills and a good team player;