IT Support Analyst

Location Richmond
Discipline: Network Engineering
Job type: Permanent
Salary: 30- 35k per annum

An exciting opportunity has arisen for a permanent IT Support Analyst for a leading global digital agency based in Richmond, South-West London.

This is a rare opportunity for a high level, enthusiastic and motivated individual that has gained commercial experience in a similar IT support role perhaps within a professional services environment or digital agency.

Key responsibilities will include:

  • Providing 1st/2nd Line support to the office-based team in Richmond with their IT hardware and software queries

  • Maintaining the IT helpdesk and resolving tickets for team members based in other locations (logging, tracking and closing service desk calls)

  • Diagnosing software and hardware faults when appropriate, and fixing issues as quickly as possible

  • Day-to-day administration of IT hardware and meeting room technology

  • Setting up and administering equipment to new starters and existing colleagues


  • Excellent written and verbal English skills

  • A degree in IT, networking or another relevant subject, or an equivalent qualification and professional experience

  • A proactive attitude, pleasant manner and a desire to provide excellent IT support and solutions to colleagues in a professional services environment

  • Outstanding IT skills, particularly Microsoft Windows and Office

  • A creative approach to problem-solving and the confidence to work independently


  • Windows 10

  • Office 365

  • Windows Server 2016 NTFS

  • Imaging

  • VMWare 6.5

  • ManageEngine

  • Veeam



  • Personal performance-related bonus

  • Global profit-sharing bonus

  • Generous pension scheme

  • Life and income protection insurance

  • 25 days’ annual leave plus public holidays