IT Support Analyst

Location London
Discipline: Network Engineering
Job type: Permanent
Salary: 35-40k per annum

​A leading law firm is seeking a motivated and enthusiastic IT Support Analyst who can represent their brand on a permanent basis. It is a fantastic opportunity to join a dynamic IT department team of twelve. What makes them stand out is their emphasis on strong relationships among colleagues and clients and their focus on inclusion and diversity into their business strategy to provide a unique approach on developing collaborative relationships.

They offer a competitive salary, various benefits, exceptional training and career development, and the opportunity to learn from some of the best in the business.

Primary Responsibilities:


  • To ensure that IT equipment, network accounts etc. are created for new joiners prior to their starting dates

  • To ensure that departing staff’s network accounts are deleted after liaising with their line manager

  • To relocate equipment and assist in office moves

  • To ensure that all the firm’s users are dealt with in a courteous and professional manner

  • To perform ad hoc support on all other systems including Office applications and other specific applications such as iManage, BigHand, Intapp, etc

  • To support and deploy iPhones and mobile applications


  • To install new hardware and software as directed by the IT Support Supervisor or Head of IT

  • To perform basic preventative maintenance on PCs and printers

  • To re-image PCs

  • To be fully conversant with the firm’s backup processes and procedures including the disaster recovery plan


  • To ensure that appropriate stocks of consumables are maintained and prepare orders as necessary

  • To ensure all orders are checked against delivery notes and purchase orders

  • To monitor the use and allocation of new keyboards and mice

  • To maintain the IT asset database

  • To ensure that the IT department “knowledge base” is kept up to date


Any other duties as directed by the IT Support Supervisor or Head of IT to support the requirements of the firm

Skills and Experience:

  • A minimum of two years’ previous experience of working in an IT support role

  • preferably within a legal IT department

  • Ability to offer first and second line support for Microsoft Office applications

  • previous experience of assisting in office relocations within the building and PC

  • installations

  • Experience using Windows 10, Windows Server 2012/2016 including active directory and group policy management, Office 2016/Office 365, iManage, BigHand digital dictation, Interaction, Workshare, Intapp, Aderant/CMS, OyezForms, iPhones

  • Experience supporting and using Microsoft System Centre 2012 (SCCM)

  • Excellent communication and time management skills

  • Enthusiasm and the ability to work well under pressure

  • High standards of customer service, attention to detail and a personable nature

  • The ability to work well within a team environment

  • You will be a confident communicator with a positive work ethic and the ability to build credible relationships with clients both internal and external

  • Presents themselves with professionalism and polish, who will inspire the confidence of clients and colleagues


Upon Joining:

  • Life assurance scheme – 4x annual salary (non-contributory)

  • Annual holiday entitlement – 26 days per calendar year (full time)

  • Flexible holiday scheme - buy up to five days extra holiday per annum

  • Staff introduction bonus - £1,000- 5,000 depending on vacant role

  • Personal training/yoga – free weekly sessions

  • Free online GP service - 24/7 online video GP consultations

After 2 months:

  • Group personal pension plan - 4%-5% employer contributions, matching employee

  • contributions of 4% -5% (automatically enrolled). Processed via salary sacrifice 50% of employer NI savings added to contribution

After 3 months:

  • Company sick pay scheme

  • Group income protection

  • Season ticket loan

  • Private Dental Plan – payable through monthly payroll

  • Gym membership scheme – interest free gym membership loan

  • Eye test vouchers – every two years

After 6 months’ service and end of probationary period:

  • Private medical scheme insurance medical insurance scheme (non- contributory)