The role will provide a very wide exposure to a broad range of IT projects and best of breed products. You will be part of an IT Operations team of approx. 8 staff, and an overall IT team of approx. 20 staff. The team is expected to grow further over the coming year as part of a planned growth of the business and its brands, and to drive critical IT development programmes. The role will be based in Central London though will have the potential for remote working.
Responsibilities:
Diagnosing and resolving desktop/laptop hardware and software issues
Delivering an excellent level of customer service
Provide support to users via telephone, email and remote control
Answering calls with a confident, clear and professional telephone manner
Following processes and procedures
Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
Experience and Skills:
1st & 2nd Line Support experience
Good knowledge of Microsoft Office products including 365
Understanding of TCP/IP, DNS, DHCP, Active Directory
Strong knowledge of Windows 7, 8 and 10
Knowledge of routers, firewall and basic networking #
Knowledge of Apple iOS and Android
Excellent written and verbal communication skills
Excellent customer service skills
Good organisational skills
Excellent oral and written communication skills & interpersonal skills
Analytical and problem solving skills
Ability to work on own initiative
Team Player
Positive attitude
Self-Motivated