IT Support Analyst

Location Bishop's Stortford
Discipline: Infrastructure & Support
Job type: Permanent
Salary: up to 28k depending on skills and experience

​A Global Law Firm located in Bishop’s Stortford is looking for an IT Support Analyst to join their IT team on a permanent basis.

About the Company

This firm is a long established professional legal practice with roots tracing back to 1831. Since that time they continued to grow and adapt with society to become an award-winning and recommended law firm. They have seen changing times over the years and have always remained focused on what really matters to their clients and their people. This was recognised in 2013 through attainment of the Investors in People Gold Award. They have also achieved the Lexcel Quality Mark awarded for excellence by the Law Society and are listed in the “Legal 500” directory of leading law firms in the UK.

They continue to expand as a business according to the wishes of their clients and are proud to work locally, nationally and internationally. The firm offers continued flexibility and convenience for their expanding client base. Their clients receive a personal and tailored service, whether as an individual, a small to medium enterprise or a large corporation. They are a team of professional, efficient and people friendly that is what clients expect from them and that is what they strive to achieve.

About the Role

This role will assist and support the IT Department.


  • Assist with the building and deploying of desktop and laptop Windows PC’s

  • Assist with installing and configuring standard applications

  • Assist with installing and configuring Avaya Phone handsets

  • Assist with reporting faults and configuration requests to third party suppliers

  • Monitor the IT support mailbox and assist with first and second line support requests

  • Provide training to staff on all IT products

  • Assist the IT team as and when needed


  • Good all-round education including English and Maths

  • Minimum 1 years’ experience in a similar role

  • Strong organisational skills

  • Can use own initiative & prioritise own workload and multi-task effectively

  • IT skills & excellent communication skills

  • Works well in a team

  • Can work to deadlines

  • Works well under pressure

  • Good attendance record

  • Must hold clean driving license


  • Qualification in Computer Science