IT Support Analysts

Location City of London
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 45k with additional discretional bonus depending on skills and experience

​Due to expansion a Prestigious International PR Agency based in Central London have a number of permanent positions across 1st Line, 1st/2nd Line and solid 2nd Line with exposure to infrastructure. They are looking for IT Support Analysts to provide onsite face to face desktop support locally whilst participating with the wider global ICT team to support all offices around the world with telephone and remote desktop support.

About the Company

The company is a strategic advisory firm focused on critical issues. Their purpose is to help the great value-creating organisations of the world play a more successful role in society. They advise on critical issues at the centre of business, politics and society, and help their clients – the leaders of large, complex organisations – understand and navigate these interconnected worlds.

The company is one firm globally, operating as a single profit centre. This allows them to respond seamlessly and effectively to clients’ needs wherever they are in the world.

About the Role

Working 4 days in the office and 1 day remote, this role would be ideal for someone who already has or is willing to have a broad range of skills and experience and is looking towards continued career growth.

Knowledge & Experience:


  • Technical experience in administering, supporting, and deploying Windows 10 and macOS

  • O365 and Active Directory administration

  • O365 application support including full Microsoft Office suite

  • Ability to support and troubleshoot OS and application performance issues

  • Ability to provide network support with knowledge of protocols and services, such as TCP/IP, DNS and DHCP

  • Experience of supporting Apple devices such as iPhones and iPads with corporate MDM’s

  • Experience in using Microsoft Intune to support Windows devices

  • Basic experience in administering Microsoft Server OS’s

  • Experience supporting Zoom and Teams on client and room-based systems including presentations

  • Client Virtual Private Networks (VPN)

  • Knowledge and understanding of multi-factor authentication

  • Building Windows computers via Auto-Pilot method

  • Building of MacBook computers using JAMF

  • Supporting printer and photocopiers

  • Supporting Joiners, Movers & leavers

  • ITIL knowledge is preferable as is an understanding of Cloud computing concepts

Other Qualities:

  • Customer focused and service orientated

  • Strong communication skills with both verbal and written

  • Excellent client service, time management and organised

  • A strong passion for technology and maintaining up to date knowledge

  • Motivated and enthusiastic; flexible self-starter

  • A team player

  • Able to listen, be adaptable and apply good problem-solving skills to requests

  • Demonstrates a high level of attention to detail

  • Calm and confident under pressure