Due to expansion a Prestigious International PR Agency based in Central London have a number of permanent positions across 1st Line, 1st/2nd Line and solid 2nd Line with exposure to infrastructure. They are looking for IT Support Analysts to provide onsite face to face desktop support locally whilst participating with the wider global ICT team to support all offices around the world with telephone and remote desktop support.
About the Company
The company is a strategic advisory firm focused on critical issues. Their purpose is to help the great value-creating organisations of the world play a more successful role in society. They advise on critical issues at the centre of business, politics and society, and help their clients – the leaders of large, complex organisations – understand and navigate these interconnected worlds.
The company is one firm globally, operating as a single profit centre. This allows them to respond seamlessly and effectively to clients’ needs wherever they are in the world.
About the Role
Working 4 days in the office and 1 day remote, this role would be ideal for someone who already has or is willing to have a broad range of skills and experience and is looking towards continued career growth.
Knowledge & Experience:
Skills:
Technical experience in administering, supporting, and deploying Windows 10 and macOS
O365 and Active Directory administration
O365 application support including full Microsoft Office suite
Ability to support and troubleshoot OS and application performance issues
Ability to provide network support with knowledge of protocols and services, such as TCP/IP, DNS and DHCP
Experience of supporting Apple devices such as iPhones and iPads with corporate MDM’s
Experience in using Microsoft Intune to support Windows devices
Basic experience in administering Microsoft Server OS’s
Experience supporting Zoom and Teams on client and room-based systems including presentations
Client Virtual Private Networks (VPN)
Knowledge and understanding of multi-factor authentication
Building Windows computers via Auto-Pilot method
Building of MacBook computers using JAMF
Supporting printer and photocopiers
Supporting Joiners, Movers & leavers
ITIL knowledge is preferable as is an understanding of Cloud computing concepts
Other Qualities:
Customer focused and service orientated
Strong communication skills with both verbal and written
Excellent client service, time management and organised
A strong passion for technology and maintaining up to date knowledge
Motivated and enthusiastic; flexible self-starter
A team player
Able to listen, be adaptable and apply good problem-solving skills to requests
Demonstrates a high level of attention to detail
Calm and confident under pressure