We are seeking a detail-oriented, thorough, and organised IT technician to join a leading communications company. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organisation.
IT Technician Duties and Responsibilities
Provide technical support either by phone, remote access or site visits
Keep systems up-to-date through operating systems upgrades
Monitor networking equipment and servers
Monitor web performance, network availability, and security
Provide helpdesk support for network issues and oversee troubleshooting for system errors
Respond to IT issues; hardware maintenance, software, networking, etc.
Evaluate connectivity issues, equipment, and software
Set up equipment for new users and perform data backups
Install, test, and monitor servers, firewalls, and new software
Install and update network system improvements as needed
Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
Requirements and Qualifications
Bachelor's degree in computer science, information systems or related field preferred
CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state-required licensure/certification
Previous experience as a help desk technician, computer technician, or IT support
Ability to troubleshoot and resolve multiple issues
Ability to multitask, prioritise, and manage time efficiently
Excellent verbal and written communication skills
Comfortable in a diverse and fast-paced environment
Experience working with network and server management support
Up-to-date knowledge of new systems, information, software, and upgrades