IT Technician

Location Greater London
Discipline: Network Engineering
Job type: Permanent
Salary: 25-30k per annum

​We are seeking a detail-oriented, thorough, and organised IT technician to join a leading communications company. In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organisation.

IT Technician Duties and Responsibilities

  • Provide technical support either by phone, remote access or site visits

  • Keep systems up-to-date through operating systems upgrades

  • Monitor networking equipment and servers

  • Monitor web performance, network availability, and security

  • Provide helpdesk support for network issues and oversee troubleshooting for system errors

  • Respond to IT issues; hardware maintenance, software, networking, etc.

  • Evaluate connectivity issues, equipment, and software

  • Set up equipment for new users and perform data backups

  • Install, test, and monitor servers, firewalls, and new software

  • Install and update network system improvements as needed

  • Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more

Requirements and Qualifications

  • Bachelor's degree in computer science, information systems or related field preferred

  • CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state-required licensure/certification

  • Previous experience as a help desk technician, computer technician, or IT support

  • Ability to troubleshoot and resolve multiple issues

  • Ability to multitask, prioritise, and manage time efficiently

  • Excellent verbal and written communication skills

  • Comfortable in a diverse and fast-paced environment

  • Experience working with network and server management support

  • Up-to-date knowledge of new systems, information, software, and upgrades