An innovative national law firm have a newly created Senior IT Support Officer permanent position available who will play a key role in their support framework based in Ascot and working from home. The firm is a pioneer in the industry with their use of the best performing technologies. It currently has a team of 150 lawyers providing practical legal advice across all areas of commercial, private client and family law.
The role will be responsible for providing the highest level of experience for the lawyers' and central team's digital workspace. They ensure that their staff have the support and infrastructure to deliver first class legal services in a fast-paced commercial environment.
This will be an ideal role for someone who either has solid 1st and 2nd Line support experience that wants to take on more hands on management experience or someone who is already a hands on support engineer that is maintaining current systems. This is an exciting time to join the firm and this will be the start of a growing IT Team with the potential for this individual to be part or lead a team through the continued growth.
Primary Responsibilities:
Identifying opportunities for technological improvement and leading the project management for implementation of IT development
Providing 1st and 2nd line technical assistance as a main point of contact for IT queries
Maintaining the fixed asset register and software inventory for all IT assets
Contributing to the development and maintenance of all IT documentation and the knowledge base
Administration of the firm’s telephony/cloud/broadband requirements
Managing all software and IT platforms
Monitoring hardware and software upgrades
New joiner IT setup and induction
IT security and compliance
Management of software licences including office 365
Point of contact for 3rd party IT providers and ensuring resolution of issues and timely resolution communication internally
Management of IT purchasing
Maintaining the firm’s IT policies and procedures
Qualifications and Experience:
Excellent technical experience
Able to demonstrate practical helpdesk experience, preferably in professional services
Experience of dealing with calls either by answering or escalating them and prioritising own workload to meet user expectations
Excellent skills in key IT applications and hardware, preferably in a legal environment
Proficient in supporting Microsoft 365 in a professional environment, and other popular software products (e.g., Adobe) and hosted systems used in the legal profession
Practical experience of setting up and trouble-shooting network PC and printers in networking environments
As an internal client facing role a high level of professionalism, excellent customer services skills with focus on customer satisfaction
Strong communicator
Creative thinker with the ability to trouble shoot and problem solve