Senior Service Desk Technician

Location City of London
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 36k per annum

​A Full Service National Law Firm based in Central London with a diverse client base who prides itself on providing market leading advice across a broad range of sectors and markets are seeking a Senior Service Desk Technician to join their team on a permanent basis to work with some of the UK’s most interesting clients.

About the role

At least three years doing service desk in a professional services environment. In their environment you will be servicing their people – partners, legal personnel and business support staff are at the heart to what they do and to succeed in this environment, they need team players, talented, hardworking and motivated people.


  • Answer calls to helpdesk number, log and manage requests on the helpdesk system

  • Provide effective IT support services across the firm both onsite and remotely as follows

  • Software support and set up

  • To ensure that all installations are completed in a timely and professional manner and that deadlines are either achieved or exceeded upon, i.e. installing, checking and testing authorised software to laptops and desktops

  • Supporting and maintaining Office Suite of applications and cloud-based solutions

  • Escalate IT issues within the team where necessary

  • Setting up and administration of user accounts

  • Support for desk-based hardware

  • Providing support for printing

Hardware maintenance and set up:

  • Setting up of equipment for meeting rooms and seminars

  • Setting up and configuring new laptops and desktops

  • Supporting and maintaining PC desktops and work laptops

  • Troubleshoot desktop and system problems, diagnose and solve hardware/software issues

Technical Skills:

  • Experience of supporting Microsoft Office applications

  • Experience of troubleshooting desktop PCs, virus checks

  • VPN support, understanding of networking concepts

  • Active Directory

  • Windows 10

  • Exchange Server skills

  • Exposure to Legal Technology applications an advantage – e.g. Bighand dictation, Document Management System (Netdocuments would be an advantage but any DMS exposure would be beneficial).

  • Mobile Device setup/configuration, Time recording

Other skill and Experience:

  • Citrix

  • Mitel experience desirable

  • Use of Service Desk system