A Full Service National Law Firm based in Central London with a diverse client base who prides itself on providing market leading advice across a broad range of sectors and markets are seeking a Senior Service Desk Technician to join their team on a permanent basis to work with some of the UK’s most interesting clients.
About the role
At least three years doing service desk in a professional services environment. In their environment you will be servicing their people – partners, legal personnel and business support staff are at the heart to what they do and to succeed in this environment, they need team players, talented, hardworking and motivated people.
Responsibilities:
Answer calls to helpdesk number, log and manage requests on the helpdesk system
Provide effective IT support services across the firm both onsite and remotely as follows
Software support and set up
To ensure that all installations are completed in a timely and professional manner and that deadlines are either achieved or exceeded upon, i.e. installing, checking and testing authorised software to laptops and desktops
Supporting and maintaining Office Suite of applications and cloud-based solutions
Escalate IT issues within the team where necessary
Setting up and administration of user accounts
Support for desk-based hardware
Providing support for printing
Hardware maintenance and set up:
Setting up of equipment for meeting rooms and seminars
Setting up and configuring new laptops and desktops
Supporting and maintaining PC desktops and work laptops
Troubleshoot desktop and system problems, diagnose and solve hardware/software issues
Technical Skills:
Experience of supporting Microsoft Office applications
Experience of troubleshooting desktop PCs, virus checks
VPN support, understanding of networking concepts
Active Directory
Windows 10
Exchange Server skills
Exposure to Legal Technology applications an advantage – e.g. Bighand dictation, Document Management System (Netdocuments would be an advantage but any DMS exposure would be beneficial).
Mobile Device setup/configuration, Time recording
Other skill and Experience:
Citrix
Mitel experience desirable
Use of Service Desk system