Service Desk Engineer

Location North West London
Discipline: Infrastructure & Support
Job type: Permanent
Salary: 28-33k per annum

​An exciting opportunity has arisen for a Service Desk Engineer in one of the best technology solutions firm based in North West London. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team.


  • Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues.

  • Provide first-tier support to end users for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware troubleshooting.

  • Provide technical support for Microsoft Office Applications and Microsoft Office 2007-2016

  • Basic understanding of how IP addresses, subnet masks, gateways, and DNS addresses work.

  • Travel onsite to resolve issues that cannot be resolved remotely.


  • A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry.

  • hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Citrix, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Application and Microsoft Office

  • Excellent communication and interpersonal skills.

  • Excellent troubleshooting techniques.

  • Strong attention to detail.