A Global Commercial Bank have a newly created position for a UK IT Service Delivery Manager- Security & Continuity with a focus on Cybersecurity & Business Continuity to join their team on a permanent basis. The UK office is in the City of London however this will be hybrid working so 1 day a week in the office.
ABOUT THE COMPANY
Their clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to the Bank for their expertise, deep network and nearly forty years of experience in the industries they serve, and to partner with diverse teams of passionate, enterprising, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join them and be part of bringing their clients' world-changing ideas to life. They have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities they serve. They pride themselves in having both a diverse client roster and an equally diverse and inclusive organisation. And they work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
KEY RESPONSIBILITIES
Service Delivery Management with a focus on Cybersecurity & Business Continuity
Ensure that the Bank's UK IT function receives and delivers the best possible service levels
Monitor and manage the Security & Continuity services received from Bank's Group and from external vendors
Monitor and manage the Security & Continuity services delivered to internal and external UK and EMEA clients
Work with the UK vendor management team to ensure that Bank's Group services are delivered in line with the intra-group agreements
Monitor performance against existing Service Level Agreements (SLAs), identify any gaps, and develop new SLAs as needed
Ensure that the Cybersecurity and Business Continuity services delivered and are in line with global and local industry best practices
Work with the Business Continuity Management team and the Operational Resilience team, to ensure that UK requirements for Security & Continuity are met
Develop and monitor appropriate service delivery metrics, dashboards, and other reports
Work with service providers to ensure that systems monitoring tools are in place
Foster a culture of continuous improvement by identifying and recommending changes
Work with the Head of IT for EMEA, the UK Architecture Director, and the International CISO to deliver the UK IT Strategy
Work with the UK Facilities Manager to ensure that Physical Security standards are in place
Ensure compliance with all policies, procedures, standards, and frameworks
Work alongside the UK IT Service Delivery Manager (Applications & Infrastructure) to ensure that Service Delivery requirements for Security & Continuity are met
Develop and maintain documentation for the Service Delivery function
Create and update a local knowledge base for Service Delivery issues and solutions
Document service delivery procedures to ensure consistency and repeatability
Work with the Controls team to ensure appropriate governance around service delivery
Provide information to the Second- and Third- Line-of-Defence functions (2LoD/3LoD) and to the UK Regulators as required
Gain an understanding of Bank's applications architecture and of specific applications
Gain an understanding of Bank’s infrastructure – networks, data centres, SaaS, Cloud
In collaboration with Bank Group, assist with Service Delivery for other EMEA locations
SKILLS
Experience working in a Service Delivery Management role, preferably in banking, financial services, or other regulated industries
Knowledge of ITIL and/or COBIT, preferably with relevant certifications
Knowledge of Cybersecurity Frameworks (CRI preferred)
Experience working in a multinational organisation, ideally including the US and India
Familiar with multiple delivery models, including on-premise, vendor-hosted, and cloud
Happy to work in a hybrid team, with “virtual first” as the default, but with the London office available when needed for team collaboration
Based within a reasonable travel distance of UK’s London office (up to 3 hours travel time)
Ability to explain complex ideas in simple terms for all levels of organisation
A crisp and passionate communicator with the ability to simplify, communicate, and sell your vision/ideas up, down, and across the organisation
Aware of technology and industry trends
Excellent interpersonal skills and the ability to understand the demand and prioritization of multiple audiences. The individual should have a collaborative approach and a flexible style that allows for the input of others. The individual must share the core values of the Bank and act as a role model
QUALIFICATIONS
Degree-educated, most likely in a numerate or analytical subject
Solid years of industry experience, preferably in banking, financial services, or other regulated industries
Solid years of Service Delivery Management experience
ITIL and/or COBIT qualifications would be beneficial
Qualifications such as Certified Project Management Professional (PMP), Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Information System Security Professional (CISSP) would be beneficial
Familiarity with the UK/EU banking regulatory landscape would be a plus
Experience with interacting with senior leadership
Strong communication and presentation skills