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Infrastructure & Support

IT infrastructure refers to the hardware, software, cloud and network resources in existence or operation within a business to provide employees and customers with a working environment. Managing this environment is no small feat, with datacenters, suppliers and third parties to govern. 

Job roles relating to this kind of work will usually have a job title such as:

  1. Systems Engineer/Administrator/Architect

  2. Third Line Engineer

  3. Infrastructure Analyst/Engineer/Administrator/Architect.

Qualifications are not usually necessary, but experience within the field is mandatory. Suitable candidates may have completed Microsoft Certificates (MCP, MCSA, MCSE) or Linux equivalents. PRINCE II for managing projects, as well as ITIL, are usually desirables. 


Assisting the Infrastructure Team is IT Support. IT Support teams take calls from users within a business or via a Managed Service Provider (MSP) to assist with day to day issues. This team may also provide a method via which to report any infrastructure problems, so the teams work closely together.

These kinds of roles can be an entry into the Tech industry for some, so no skills are necessary for entry-level positions, but the candidate should demonstrate basic skills in troubleshooting. As the helpdesk role becomes more senior, so does the skillset. 

Job roles relating to an IT Support Desk will usually have a job title such as:

  1. 1st Line Support Engineer/Analyst

  2. Junior Support Engineer

  3. 2nd Line Support Engineer/Analyst

  4. Senior Support Engineer

  5. Support Engineer

Candidates may have completed certifications to qualify their skillset, including ITIL, Microsoft (MTA, MCP), Linux, Apple or otherwise.

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