A global advertising services company located in London is seeking a Junior Service Desk Analyst to join their team on an initial 3-month contract with the potential of going permanent.The ideal candidate must have logical approach to troubleshooting and excellent problem-solving skills.
ABOUT THE COMPANY
The company has been connecting their clients’ customers with free experiences for the last 30 years, to make their lives more rewarding and change behaviour.
Today, their unique, global platform offers companies, including the world’s biggest brands, access to thousands of experiences, across the full breadth of consumer passions and needs. From travel and hotels to family days out, from free dinners to movie nights in or out, from kids’ sport & talent lessons to pamper treatments and wellness.
Their commercial model enables clients to reward everyone, rather than the lucky few, more generously and for a fraction of the real value – guaranteeing results, strong ROI and supporting brand equity. Now operating from 14 worldwide hubs, the platform connects millions of consumers with over 150,000 experience reward venues. They trust in decades of proprietary data to ensure they offer the right experience to every individual.
ABOUT THE ROLE
They are looking for a Junior Service Desk Analyst that will provide 1st & 2nd line support to the company's users across the globe.As the first point of contact for all issues, the right attitude is essential. No task is too big or small and have to be able to handle multiple workstreams. They are looking for a proactive thinker, the ability to identify root causes and propose solutions is critical to this role.
Responsibilities
The role is incredibly varied, below is an example of the type of duties carried out on a daily basis:
Provide 1st & 2nd line support to global offices as part of the Service desk
Use remote support tools to troubleshoot and resolve user issues.
Keep users updated on progress with support incidents
Deploy laptops via Intune.
Windows and Mac support
System administration according to documented procedures
Troubleshoot application issues.
Create new user accounts and onboard new users.
User access management, group membership administration
Keep asset management system updated.
Printer troubleshooting and remote management.
Meeting Room Support (Teams Rooms)
Setup and maintain Zendesk campaigns.
Web domain purchase and setup
Team and end user documentation for team and guides for users.
Skills and Experience
Experience with PC hardware – diagnose hardware and fix hardware problems on laptop and desktop computers.
A sound knowledge of Windows 10 and Microsoft 365 suite
Experience with SharePoint, OneDrive, Teams & SharePoint
Microsoft Endpoint Manager (Intune)
Active Directory and Azure Active Directory
Exchange Online
Apple Remote Desktop & JAMF Administration
Experience with DNS records setup
Zendesk administration
Should have at least 1-2 years’ 1st/2nd line Analyst experience
Must have excellent fault finding, problem isolation and documentation skills.
Microsoft and Apple Certification a huge advantage
Microsoft Azure Fundamentals (AZ-900)
Microsoft 365 Fundamentals (MS-900)
Personal skills
Excellent communication skills – they support European offices where English is not always the first language.
They are a sales-focused company, the ideal candidate must be able to cope with pressure and deliver support so that other staff can meet tight deadlines.
Flexible approach to the working week
Logical approach to troubleshooting
Have a passion for technology
Persistence in getting issues resolved.
People facing
Benefits
Dynamic & collaborative team
Creative work environment
Career progression and upskilling opportunities
Weekly Happy Hour
Wellness
Global Clients & Team exposure
'Fun Club' & Social Calendar (known to include pizza deliveries!)
Charity partner/off site days.
Company's awards/staff recognition event.