A Prestigious Global Law Firm based in the City of London is seeking an IT Applications Manager - DMS to join their team on a permanent basis with Hybrid working. This is the ideal position for someone who has experience in Document Management Systems and managing a team or someone who is looking to step up to a hands-on managerial role.
ABOUT THE COMPANY
The company is an elite global law firm with nearly US$3 billion in revenue powered by lawyers who practice at the highest level of the profession. Backed by 155+ years of trailblazing heritage, they deliver superior service to a high-caliber group of market leaders worldwide, while placing a premium on collaboration and diversity. The firm boasts a roster of more than 2,300 lawyers who wield deep experience in litigation, transactional and regulatory matters spanning over 50 legal disciplines and industries. With 21 offices situated in major commercial and financial capitals around the world, their lawyers possess the cultural awareness and legal acumen needed to advise clients in today’s global economy. They are “Built to Win.”
ABOUT THE ROLE
The IT Applications Manager - DMS is responsible for managing NetDocuments, the Firm’s cloud-based document management platform, to ensure the effective delivery of application services. They lead a team comprised of a DMS engineer, architect and administrator who attend to the day-to-day operations, administration, enhancement, maintenance and support of the platform to achieve business objectives.
Duties and Responsibilities:
Lead all administration, maintenance, and support activities required for a mission-critical application.
Serve as NetDocs champion of current and potential capabilities.
Own driving the adoption and evolution of NetDocs and its related applications.
Provide high-touch service for lawyers and stakeholders to resolve inquiries and issues.
Ensure new integrations, application updates and other platform changes are properly tested before deployment.
Author test scripts to be used by Quality Assurance team.
Comply with configuration and change management policies.
Create and/or maintain documentation of technical processes, platform architecture, application configurations, user acceptance test scripts and system changes.
Manage user accounts, permissions, and security settings.
Work with IT Security to ensure the security of the platform and data.
Work with Infrastructure to monitor platform performance and identify potential issues.
Assist with troubleshooting issues and implementing preventative measures.
Provide timely resolution of incidents reported by firmwide users to the IT Service Desk.
Conduct root cause analysis and prepare resolution documentation, if appropriate.
Provide 24 x 7 team availability for consult and direction regarding critical application issues.
Ensure timely and consistent communication during any service interruption.
Track and manage licenses, subscription fees and other costs.
Define and promote processes and procedures to improve the performance and stability of NetDocuments and integrated third-party applications.
Stay current on NetDocuments roadmap, plan for system improvements as appropriate.
Direct preparation of functional specifications, design documents, product evaluation and selection, and deployment plans.
Hire, train, mentor and develop staff. Conduct performance reviews.
Other duties as needed.
Education and/or Experience:
Required:
A Bachelor’s degree in area of specialty and/or equivalent combination of education, training, and experience.
A minimum of 8 years of IT experience in the field or a related area.
Demonstrated ability to provide excellent customer service.
Experience supporting cloud-based applications
Excellent problem-solving and troubleshooting skills
Ability to work collaboratively with other IT team members
Strong communication skills, with the ability to explain technical concepts to non-technical users
Preferred:
Strong knowledge of NetDocuments administration, including user account management, security, permissions and integrations with third-party applications.
Other Skills and Abilities:
Strong organisational skills and attention to detail
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities