IT Support Analyst

Location Leeds
Discipline: IT Support, IT Infrastructure & Support
Job type: Permanent
Salary: £Depending on skills and experience. 

A leading law firm located in Leeds are seeking an IT Support Analyst to join their team on a permanent basis with Hybrid working.


The organisation is a leading law firm providing a full range of services throughout the UK. From their offices in Leeds, Sheffield and York, they take care of their clients’ legal needs, supporting them to live their lives and run their businesses. When their clients make decisions that matter, their team of experienced and knowledgeable experts will give advice that their clients can rely on. But knowledge and experience are just the beginning of what they offer.


They are looking for an IT Support Analyst to be part of their IT team at their Leeds office. This role will support approximately 130 users and will take ownership of IT issues within the team, providing efficient resolutions.


User Support

  • To provide IT support to internal users, assisting them with hardware, software, desktop applications, network and communications problems.

  • To ensure that all support calls and service requests are logged and administered in accordance with agreed procedures.

  • To take ownership of ongoing issues and work with the IT team to find timely resolutions.

  • To work collaboratively with other IT Team members to identify where improvements can be made to the IT systems.

  • To make site visits to remote branch offices (Leeds, York & Sheffield) as may be required.

  • To assist with the administration of staff joining, leaving or moving within the Firm in relation to the creation of user accounts, password creation, email accounts, security access and telecom communications.

IT Services, Systems and Infrastructure

  • To assist with and contribute to the ongoing administration and development of the IT Infrastructure.

  • To assist with the installation of new hardware and software as required for new users.

  • To assist with the maintenance of the Firm’s asset register, ensuring all assets are tagged and accurately recorded in the register.

  • To carry out daily checks of the IT systems and log these in a central register.

  • To assist with the administration, maintenance and provision of the Firm’s mobile phone and telephone system.

  • To liaise and work with external suppliers and third parties as per any support and third party agreements to the benefit of the Firm.


  • To contribute to team meetings and play an active role in the development of the service delivered by the team.

  • To comply with and promote all of the firm’s policies and procedures and in particular those relating to the delivery of IT services and information security.

  • To possess a willingness to proactively engage in personal development, additional subject training and skills updating as required.

  • Desirable to have knowledge of Office 365, Exchange & Citrix (not essential)

  • To participate in the IT on-call rota.


  • Annual leave & Time off

  • Insurance and well-being (company sickness payments, healthcare cashback scheme, contributory pension scheme)

  • Family & Parenting (flexible working policy, etc)

  • Interest-free travel loan 

  • Cycle to work scheme

  • Referral payments for recommending staff 

  • Commission for work introduced

  • Employee discount 

  • Various subsidised social events held throughout the year in conjunction with the ‘Work/Life Balance’ 


  • Negotiable depending on skills and experience.