ICT Support Administrator

Location Royal Leamington Spa
Discipline: Infrastructure & Support
Job type: Permanent
Salary: £27k per annum

​A Leading Firm of Solicitors primarily based at Leamington are looking for an ICT Support Administrator to join their team on a permanent basis. Working hours from 9:00am to 5:30pm (37.5 hours per week).

ABOUT THE COMPANY

The firm is a well-established, forward-thinking, equal opportunities firm. Established in the 1980s, they have a reputation for providing clear, trusted advice and is a client-led service through network of offices in Coventry, Leamington, Nuneaton, Southam and Stratford-upon-Avon.

The team of specialist lawyers, with a wealth of knowledge and experience, focus on a range of services for individuals. This covers everything from criminal litigation, conveyancing, wills, trusts and estate planning, to more sensitive family and clinical negligence matters.

They take their time to grow and develop valuable client relationships, so they can deliver quality advice, tailored support and effective representation that gives the best results. In addition, they encourage a positive workplace culture for their staff through training and personal development. This promotes teamwork, raises morale, fosters engagement, recognises and rewards excellence and increases performance, productivity and efficiency.

ABOUT THE ROLE

Job Purpose:

  • To provide support, advice and guidance to users

  • To assist in the administration of the Company’s IT and Telephony systems

  • To assist in the implementation of new IT and Communications equipment or services

  • To advise Management of any failure in the systems and to keep them informed of progress in the ICT Manager’s absence

Key Responsibilities:

  • To act as the first and second line of support to all staff

  • To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently

  • To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate

  • To provide any training to staff that will enable them to achieve their, and the systems, full potential

  • To assist with the management and administration of the Company’s Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required

  • To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services

  • Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users

  • Basic network administration/troubleshooting

  • Communicating effectively with end users, both on site and working remotely

  • Liaising with third party support teams/consultants

Knowledge and Experience:

  • A minimum of 2 years’ experience in a similar ICT role providing first and second line support, preferable in a legal service setting but not essential

  • Hold a relevant ICT qualification

  • Strong Microsoft Office skills

  • Experience trouble shooting hardware and software problems

  • Experience working with the following; Windows 10, Windows Server, Hyper-V, RDS, TCP/IP, DNS, DHCP

  • Office 365 administration

  • Powershell experience

  • Preferable if experience of structured cabling and setting up hardware

  • Problem solving and analysis

  • Good communication skills and time keeping

  • Willingness to learn

  • Personal qualities of loyalty and discretion

  • Car owner and requirement to be able to travel between all five offices