IT & Facilities Manager

Location London
Discipline: Technology Management
Job type: Permanent
Salary: 39,102- £42,189 depending on skills and experience

​This Leading Charity located in Russell Square are looking for an IT & Facilities Manager to join their team on a permanent basis. This role requires regular travel to London Office and occasional travel to other sites.


This Leading Charity is the England’s largest social work charity. Everything they do aims to make life better for children who need a social worker, to help keep them safe from harm and to give them every possible chance to fulfil their potential. This is why, through their programme, wherein they are recruiting and teaching a new, diverse generation of social workers specialising in child protection. And why, through their leadership programmes they’re working with sector leaders to develop their leadership skills and create environments that allows social workers to thrive.Through their Fellowship (alumni network), they’re inspiring social workers to turn their insight into innovations and advocate for children and families.

They’re challenging what people think about social work and social workers so people can see just how vital and transformational this work is. At the charity, they are improving social work today to change the lives of children and families tomorrow. Social change takes social work. Children and families depend on it. They are looking for enthusiastic individuals from a diverse range of backgrounds to join their organisation and contribute to their work to create lasting social change for children and families. They do this while striving to achieve a culture of freedom and responsibility.


This Leading Charity is an employer that takes equal opportunity seriously and seeks to walk the talk. They believe that the strongest performing teams have a lot of difference in them. Their employees come from a range of backgrounds and with various expertise. They are committed to anti-discriminatory practice and are actively seeking to bring people with different lived experiences into the organisation. According to their most recent demographic survey, 26% of their employees are from ethnic minority backgrounds, 17% are disabled and 20% identify as LGBTQ+.


As part of the wider Operations Team, the IT & Facilities Manager leads their approach to IT, systems administration and facilities by providing outstanding customer service to their team. You will be refining and delivering strategic plans for their IT infrastructure, ensuring the exemplary operation of charity's offices and co-working spaces, and upskilling colleagues in the organisation on technology and systems in conjunction with other teams. The support the IT and Facilities Team give is essential to everyone at charity in order to be as equipped to work and provide the space and service for their people to continue to create social change by improving the lives of children and families.

Key Responsibilities:

Leadership of the IT & Facilities Team

  • Ensure that the team is listening to and serving the needs of the charity and provide outstanding customer service to their team and stakeholders

  • Promote and role model a culture of excellence and continuous improvement

  • Manage budget and proactively seek ways to increase value for money

Delivery of high-quality IT services

  • Refine and deliver the strategic plan for their infrastructure

  • Oversee the delivery of the IT service desk both by being hands on and through charity’s outsourced provider;

  • Ensure that colleagues have the right hardware and systems to do the best job possible.

Delivery of high-quality facilities management

  • Manage the lease and lettings of their facilities

  • Ensure the exemplary operation of charity’s offices and co-working spaces, including day-to-day operations, maintenance and health and safety.

Upskilling Colleagues

  • Support colleagues to develop the skills needed to make the most of their technology and systems, in conjunction with other teams both for new starters and ongoing improvement.

Information Security Management

Ensure systems are secure, monitored, adequately backed up and reported on;

Work with colleagues to ensure compliance to all regulatory standards and requirements including ISO 27001, Cyber essentials Plus and GDPR SARs.

Play a key role in the Information Security Team that advises on risks and suggests technical solutions to mitigate these risks.

As required flexibly support Charity with any actions or projects in order to meet charitable goals

Person specification:

Experience and Knowledge


Excellent knowledge of Microsoft Azure Active Directory including

  • Account management

  • Conditional Access Policies and Single Sign-On (SSO)

  • Dynamic Security Groups

Confident in use of Endpoint (Intune) Device Management

  • Mobile Device Management (MDM) and Mobile Application Management (MAM) via Endpoint

  • Compliance policies

  • Configuration profiles

Experienced with SharePoint administration

  • Modern SharePoint experience

  • Knowledge of Microsoft 365 administration

  • Office 365 environment - Exchange Online, Teams, etc.

IT support or helpdesk experience or other relevant customer facing role


  • Experience with using PowerShell (including scripts) - occasional requirement for tenant administration

  • Google Admin - mobile device management

  • Line Management experience

  • Project management and managing partners, suppliers and budgets

  • Applying Information Security and Data Protection regulations

  • Knowledge of industry-standard information security controls;

  • Experience and expertise with other technology platforms or systems that could be used to benefit the charity


  • Employee Resource Groups

  • Organisational away day once a year

  • Regular social activities virtual and in person

  • Social work roles can join the Charity's Fellowship after one year of service

  • Enhanced Occupational Maternity, Adoption, and Shared Parental leave policies – 24 weeks full pay, followed by 15 weeks statutory pay

  • Partner leave – 6 weeks full pay

  • Foster and kinship care policy – support and time off for training (up to 5 days)

  • Time off for fertility treatment/IVF appointments

  • Work from home as often as needed for your role

  • Flexibility around their core hours (10am-4pm)

  • Mission aligned volunteering time (up to 3 days)

  • CPD – Professional qualifications and apprenticeships

  • Tailored, in-house workshops

  • Coaching with qualified, professional coach

  • 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January

  • Holiday entitlement increases by one day every year after two years’ service (up to max. 30 days)

  • Buy or sell up to five days annual leave a year

  • Employee Support Service – 24/7 confidential advice line and counselling

  • Occupational Health support – assessments and counselling

  • Life Assurance Scheme – death in service benefit of x3 annual salary

  • Free eye test and flu vaccine

  • Employee-led Wellbeing Action Group

  • Sabbatical after 3 years’ service (up to 6 months)

  • Transparent salary structure

  • Up to 8% employer pension contribution

  • Interest-free bike and season ticket loan

  • Interest-free deposit loan for renting or buying a new home