A Prestigious College located near Thames Ditton is seeking an IT Network Manager to join their IT team on a permanent basis. This would be the ideal position for either an already established IT Network Manager looking for their next challenge or an experienced 2nd/3rd Line Engineer looking for their next step up into hands on management.
ABOUT THE ORGANISATION
The College has a strong reputation in the area and is highly over-subscribed, with applications closing 9 months before enrolment begins. Its popularity is principally based on academic achievement and successful progression, as well as a more mature and informal learning environment which lays the foundations for future success. Despite relatively modest entry requirements, it has an established track record in delivering impressive examination results. As a result, it was judged ‘outstanding’ by Ofsted for all areas inspected in 2005 and 2008. As with all ‘outstanding’ providers, the College has been exempt from inspection in recent years.
The College is firmly rooted in its local (and residential) community. Outside of core hours, the facilities are offered for evening lettings (including a new, in-demand 3G pitch) as part of its commitment to the community it serves. The College is a recognised centre of excellence for accredited counselling and life skills courses for adults. Both lettings and adult learning provide additional, non-ESFA income.
ABOUT THE ROLE
They are looking for a full-time IT Network Manager to join their busy IT Department. The role of IT Network Manager offers an exciting opportunity to make a positive impact on the College. As IT Network Manager, you will not only lead the IT Support team but also serve as a trusted resource, supporting and training staff and students.
In this role, you will have the chance to shape and maintain reliable and secure IT Services that directly impact the day-to-day activities of staff and students. You will provide technical support (2nd and 3rd line), troubleshooting assistance, and guidance to ensure smooth network operations. As IT Network Manager, you will be a key influencer in planning and implementing projects, working closely with the IT Director to align solutions with college objectives.
Proactively investigate and evaluate new products or technologies that may be of use to the College, making recommendations to the IT Director.
Ensure that the College’s IT Services function efficiently on a day-to-day basis in terms of availability, reliability, and speed.
Provide a high level of support to all users of the College IT systems, including staff and students.
Provide expert assistance and training to other members of the IT department and act as an escalation point for IT issues.
Maintain the security of the College IT systems in line with the College’s IT Security Policy
Provide training, and training resources for users to help them become more self-sufficient.
Create and maintain documentation for College IT systems.
Manage the helpdesk and ensure jobs are prioritised and completed in a timely fashion.
Ensure the IT requirements for examinations are met, and that the exams run smoothly.
Manage the deployment of software packages to College devices.
Ensure all software and firmware is regularly updated in line with the College’s IT Security Policy.
Plan and carry out the replacement of end user devices such as workstation, laptops, telephones, TVs and projectors.
Liaise with third-party companies for repair, servicing and supply of IT equipment as per warranty and support arrangements.
Manage the network infrastructure.
Line manage the IT Technician(s) and Assistant Network Manager.
Keep abreast of new developments in IT and ILT.
To demonstrate an awareness and commitment to equality and diversity, health and safety and safeguarding.
To carry out other reasonable requests as required by the Principal.
Relevant certifications, such as those from CompTIA or Microsoft are desirable, but not required.
Experience of as many of the following, or similar, technologies as possible:
Windows 10 / Windows 11
Windows Server 2019 and 2022, including Hyper-V and Failover Clustering
Active Directory | Group Policy
Microsoft 365 Defender
Microsoft Office 365 and Azure
Apple MacOS 13
Linux (Redhat & Ubuntu)
Microsoft SQL Server
Microsoft Data Protection Manager
Network switching and routing
Adobe Creative Suite
Apple Logic Pro X
Knowledge, Skills and Abilities:
Previous experience of ownership of an organisation’s network infrastructure.
Knowledge of cyber security principles and best practices.
Experience of Cyber Essentials/Cyber Essentials Plus would be a bonus.
Logical and methodical problem-solving skills.
The ability to work confidently in a frequently unsupervised environment.
Ability to work as part of a team.
Ability to stay positive while working under pressure.
Ability to prioritise tasks based on user need and urgency.
A high level of organisation and administrative efficiency.
Flexibility and imagination in approaches to planning.
Clear and confident communicator.
Commitment to developing new skills.
22 days plus bank/public holidays for full time staff, increasing to 25 days after 5 years continuous service.