An innovative Maritime company based in Dublin is looking for an experienced IT Service Desk Technician to join their team that will be working closely with all IT functions in the business. The ideal candidate for this role is someone who is hands-on and is highly skilled to collaborate well within a global team. The IT Service Desk Technician that the company is looking for must also have the ability to provide a high level of day to day support to users across other locations.
Responsibilities will include, but are not limited to:
Serving as the first point of contact for colleagues seeking technical assistance over the phone or email.
Performing remote troubleshooting through screen share, diagnostic techniques, and pertinent questions.
Determining the best solution based on the issue and details provided by customers.
Record case communications, problems, and resolution in the service desk system.
Escalate any issues in a timely and professional manner
Liaising with 3rd parties and suppliers
Active role in hardware & software procurement
Involvement in IT Project work
Maintain best practices following IT procedures and systems
Manage end user expectations
Involvement with core infrastructure monitoring, support, and improvements
Key skills required:
Proven experience as an IT Service Desk Technician with at least 2 years in a similar role
Customer-oriented and cool-tempered
Microsoft Windows 10 Pro
Familiarity with IOS and Android mobile operating systems
Understanding of meeting room TV and Audio equipment
Active Directory
DNS/DHCP
DFSr
Experience of Microsoft Office 365 and Azure administration
Exposure to Windows server 2016/2019
Experience with Microsoft SharePoint
Understanding of ITIL
Administering VoIP phone systems
VDI/RDS
Business level networking
Previous experience of the following would also be advantageous:
Service Desk
3cx Phone systems
Veeam Backup & Recovery
Exposure to Linux
Exposure to Firewall/VPN configurations