IT Support Administrator

Location Milton Keynes
Discipline: Infrastructure & Support
Job type: Permanent
Salary: £32k per annum

​A Global Automation Company based in Milton Keynes, England are looking for an IT Support Administrator to join their team on a permanent basis. This is a a full time position with 37.5 hours a week, working from Monday to Thursday 8:00am - 4:45pm and Friday 8:00am- 3:30pm.

ABOUT THE COMPANY

The company is a Japanese manufacturer of pneumatic and motion control technology with a reputation for innovation, providing support to all their customers at a local level. Based in Milton Keynes, the UK subsidiary was stablished in 1978 and they help customers solve their factory automation challenges via range of 12,000 standard items (with some 700,000 variations) and bespoke products for specialised requirements.

ABOUT THE ROLE

They are looking for a highly motivated and organised IT Support Administrator with a particular focus on supporting and administrating email and M365 (O365). Working alongside two other support technicians you will provide support to 400+ users onsite and field-based users by phone, email, walk-in or via the ticketing system.

Key Responsibilities:

  • Mailbox administration and support of email systems

  • Resolving M365 (O365) support tickets submitted to the IT helpdesk

  • Managing end user accounts and conducting periodic verifications

  • Creating and administrating network shares

  • Playing a key role in the employee onboarding process

  • Liaising with the global M365 (O365) team for support and participate in regional and global projects

  • Administering Microsoft Office licensing

  • Setting up and administrating company mobile phone devices.

  • Assisting with IT purchasing and asset management

  • Documenting and maintaining IT procedures and knowledge base articles

Skills & Experience Required:

  • Solid knowledge of mailbox administration in O365.

  • Proficient in supporting O365 applications, in particular Outlook and Teams

  • Experience with email security and familiar with email security concepts

  • Strong experience of Windows Active Directory environments including Group Policy, across multiple OUs

  • High attention to detail and degree of accuracy required

  • Good analytical and problem-solving skills

  • Excellent communication skills, both written and verbal

Desired Skills & Experience:

  • A desire to fully utilise the M365 Platform and explore opportunities it can bring to the business.

  • Comfortable with presenting to and training small groups of users

  • Experience of working with regional and global IT teams

  • Microsoft Intune or SharePoint experience a plus

  • Minimum of 3 years of support working in a fast-paced environment

BENEFITS & PACKAGE

  • Competitive annual salary dependant on skills, qualifications and experience

  • Pension scheme

  • Company rewards and benefits portal including retail discounts

  • Ongoing training and development