IT Support Analyst

Location Cardiff
Discipline: IT Support, IT Infrastructure & Support
Job type: Permanent
Salary: up to 28K per annum

An established Wholesale Building Materials company based in Cardiff is looking for an IT Support Analyst to join their IT team that will be responsible for providing hands-on support to both local and global projects. The ideal candidate will be supporting multiple locations and will be assigned as the only dedicated onsite IT personnel while being supported by the other teams from other locations.

Responsibilities & Accountabilities:

  • Ticket resolution assigned to Field Service – incidents and tasks

  • Hands-on local support on networks and different devices

  • Regular remote site check-in

  • User training (local and global apps)

  • Supporting local and global projects

  • Local vendor liaison

  • Support local applications

  • Business relationship management

  • Asset management

  • Local procurement

Knowledge, Experience & Attributes:

  • At least 2 years of IT experience

  • Can work efficiently and independently

  • Knowledge of Cisco networks is preferred but not required

  • Comfortable working with internal employees and 3rd party vendors