A prestigious foundation located in East Ayrshire is seeking an experienced, enthusiastic and proactive 1st and 2nd line IT Support Engineer to join their reputable organisation on a permanent basis. The ideal candidate for this role is someone who has the ability to take a proactive approach to IT support and good business acumen in order to understand their business model and value that IT brings to the business.
About the Company
The organisation provides holistic solutions to challenges facing the world today. They champion a sustainable approach to how people live their lives and build their communities, they run a diverse programme of education and training for all ages and backgrounds, and they regenerate and care for places where communities thrive and that visitors enjoy.
About the Role
This role will be responsible for providing 1st and 2nd line support to users across the organisation through managing asset registers, supporting the organisation's systems and facilities, and providing overall desktop support. This role will also be directly reporting to the IT Manager.
Key Duties include:
Responsible for office hardware, software asset and license management
Order supplies for IT office assets
Support video conference systems
Support remote access facilities
Document procedures and systems
Manage asset registers
Knowledge of and logging support requests to helpdesk system.
Supporting all office desktops
Administering Window servers
Support iPhone/Android devices
Support office printers
Manage and maintain SharePoint sites
Ensure network security and data protection
Maintain accurate documentation of IT systems and processes
Set up of AV systems for small conferences and meetings
The essential skills, knowledge and experience required are:
In depth support knowledge of Microsoft Windows 10, 11 & Mac Devices
In depth support knowledge of Microsoft Office 365 and Sharepoint
Desirable skills, knowledge and experience required are:
Proven track record and experience in Desktop support
Degree or HND in IT or similar
Ability to work independently
Strong problem solving and troubleshooting skills
Excellent communication skills
Knowledge of ITIL best practices
Knowledge of prevent/safeguarding
Salary is negotiable depending on skills and experience.