IT Support Engineer

Location East Ayrshire
Discipline: IT Support, IT Infrastructure & Support
Job type: Permanent
Salary: Negotiable

A prestigious foundation located in East Ayrshire is seeking an experienced, enthusiastic and proactive 1st and 2nd line IT Support Engineer to join their reputable organisation on a permanent basis. The ideal candidate for this role is someone who has the ability to take a proactive approach to IT support and good business acumen in order to understand their business model and value that IT brings to the business.

About the Company

The organisation provides holistic solutions to challenges facing the world today. They champion a sustainable approach to how people live their lives and build their communities, they run a diverse programme of education and training for all ages and backgrounds, and they regenerate and care for places where communities thrive and that visitors enjoy.

About the Role

This role will be responsible for providing 1st and 2nd line support to users across the organisation through managing asset registers, supporting the organisation's systems and facilities, and providing overall desktop support. This role will also be directly reporting to the IT Manager.

Key Duties include:

  • Responsible for office hardware, software asset and license management

  • Order supplies for IT office assets

  • Support video conference systems

  • Support remote access facilities

  • Document procedures and systems

  • Manage asset registers

  • Knowledge of and logging support requests to helpdesk system.

  • Supporting all office desktops

  • Administering Window servers

  • Support iPhone/Android devices

  • Support office printers

  • Manage and maintain SharePoint sites

  • Ensure network security and data protection

  • Maintain accurate documentation of IT systems and processes

  • Set up of AV systems for small conferences and meetings

Person Specification

The essential skills, knowledge and experience required are:

  • In depth support knowledge of Microsoft Windows 10, 11 & Mac Devices

  • In depth support knowledge of Microsoft Office 365 and Sharepoint

Desirable skills, knowledge and experience required are:

  • Proven track record and experience in Desktop support

  • Degree or HND in IT or similar

  • Microsoft certifications

  • Ability to work independently

  • Strong problem solving and troubleshooting skills

  • Excellent communication skills

  • Knowledge of ITIL best practices

  • Knowledge of prevent/safeguarding


  • Salary is negotiable depending on skills and experience.