IT Support Engineer

Location Henley on Thames
Discipline: IT Support, IT Infrastructure & Support
Job type: Permanent
Salary: £up to 30k depending on skills and experience

A Luxurious Watchmaker located in Henley-on-Thames is seeking an IT Support Engineer to be part of their team on a permanent basis.


They are an award-winning British company producing beautifully engineered chronometers at their Headquarters in Henley-on-Thames. Time began for them when they embarked on a journey to make beautifully crafted pilot’s watches of exceptional quality. Flying historic aircraft has been in their blood from an early age, as has their love for watches and all things mechanical. The timepieces had to be tested beyond any normal call of duty (and not just in the workshop), and of course be immensely precise and durable. They make their watches to a very high specification for the price point and every watch in their standard range is Chronometer certified. They stand by their product and are one of the few companies offering a 3-year warranty on every watch they produce. They hope that their customers get the same satisfaction as them when they try on their products.


This role is to help support the expected growth of the business, a fantastic opportunity has arisen for an experienced IT professional to join a small IT team, reporting to the IT Manager as part of the larger Business Systems Department.

The IT Team is responsible for the support, troubleshooting, maintenance, testing, building and documentation of all IT systems and infrastructure, and for providing support to users across the business. Supporting 150+ users across multiple sites domestically and internationally, the IT Support Engineer will bring a range of skills to the business and will have the opportunity to affect meaningful business improvement.

Key Responsibilities:

  • Provide 1st/2nd Line support to the global user base.

  • User account management across a range of platforms.

  • Commissioning/deployment of new end user equipment.

  • Training of personnel on their systems.

  • Managing the onboarding and offboarding processes.

  • Prepare and maintain appropriate written documentation for systems, infrastructure, maintenance logs, and procedures.

  • Administration of their server and network infrastructure.

  • Assisting with software implementation and systems configuration.

  • Support of their audio-visual systems.

  • Performing other duties as required by the business

Person Specification:

Required/desirable skills and experience:

  • Support of a Windows server hybrid environment

  • Network fundamentals (DHCP, DNS, Subnets, VPNs, VLANs)

  • Microsoft 365 Product suite

  • Support of Windows & Mac desktop environments

  • Mobile device support for Android and iOS

  • Experience in remotely supporting a multi-site company.

  • Ability to map and document IT and business processes

Beneficial but not essential would-be familiarity with / experience of:

  • Microsoft Azure

  • VMWare & Veeam

  • Network & device security (Firewall, AV, Spam Filter)

  • SQL Database experience (query writing, administration)

  • Data analysis & report preparation (Excel, PowerBI)

  • ERP Administration (Priority ERP)

Working Environment:

  • 37.5 Working hours a week, 9-17:30, Monday – Friday

  • Onsite at their HQ with occasional travel to boutique sites across the UK

  • Easily accessible by car, on the main bus routes from Reading and High Wycombe.

  • Working autonomously and in a team


  • 20 days holiday entitlement from the off, increasing accordingly to length of service.

  • Excellent length of service awards featuring the issuing of their own timepieces they are all so proud to produce.

  • Significant permanent employee discounts on their Watches, with great ‘family and friends’ sales.

  • Unique retail discounts for many different brands, available both locally and online.

  • Enhanced Maternity and Paternity leave.

  • Wellbeing initiatives including counselling and 24/7 financial & legal advice.

  • Strong support regarding time off for you to partake in any commendable volunteer work.

  • A day’s holiday for you to celebrate your birthday!

  • They are a sociable bunch and plan several social events throughout the year.

  • Training programmes offered with a focus on career development within the company.

  • A fantastic and enviable new facility in which to work, very near the town centre.