A global retail & commercial bank in London is seeking a Network Operations Analyst to join their IT Team on a permanent basis. As a Network Operations Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps. You will take ownership of and coordinate operations incidents, as well as your involvement with Operational Support teams, Service Delivery Teams or Recovery Management to resolve them. You will also support the provision of a state of the art production management service for infrastructure platforms at issue, while encouraging change requests from areas or centres of excellence.
Furthermore, by contributing to testing products and services that identify early if they are viable and deliver desired outcomes, you will contribute to the delivery of customer results, innovation and rapid learning.
Responsibilities:
Supporting the delivery of a robust production management service for relevant infrastructure platforms
Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
Building relationships with platform, domain and relevant cross-domain stakeholders
Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
Requirements:
You will need to be an excellent communicator who can communicate complex technical terms clearly with colleagues at all levels of management, if you are to succeed in this role. In particular, you should have experience in monitoring and troubleshooting networking technologies like Cisco, Fortinet, F5, CCisco Voice, cloud technology or Software Defined Networking.
Experience of working in a NOC, Global Service Centre or similar ops team.
Experience working with monitoring tool sets like SolarWinds, PRGT and LogicMonitor, the ability to handle incidents and resolve service requests.
Certification or equivalent hands on experience at CCNA level
Technical knowledge, including platform, technology, products and domains
Knowledge of appropriate industry standard tools and processes that can be used to improve customer service in an IT environment