A national charity located in Newcastle-under-Lyme is seeking a Network Support Engineer to be part of their team on a permanent basis.
ABOUT THE COMPANY
Established in 2000, the organisation is a national charity that works to transform the lives of disabled children and their families, enabling them to challenge the barriers they face throughout childhood by providing practical and emotional support. The Charity is going through an exciting period of growth having recently opened a new state-of-the-art facility for multi-disciplinary therapy programmes for childhood disability and research of neurodevelopmental conditions, including autism, within the grounds of Keele University. It provides a state-of-the-art base for the Charity’s therapies and an environment where ground-breaking research can be undertaken, potentially changing the way some disabilities are treated, affecting millions of people around the world. This is a fantastic and exciting opportunity to join a dynamic and fast moving Charity at a time when it will attract national and international attention.
ABOUT THE ROLE
They are looking to expand their IT department and now need a Network Support Engineer to join their team due to ongoing projects and growth. This is an exciting opportunity to take the lead on IT technical queries and provide advanced IT support and maintenance to all users across the Charity. To be suitable for this role you must be experienced and comfortable working in a technical and hands-on role supporting a constantly evolving IT infrastructure. It is essential you are self-motivated, enthusiastic, and adaptable when working on your own and when working in a team.
The successful candidate must be well-versed in networking and server technologies and hold relevant qualifications (CCNA & MCSE) to be able to support the business effectively. You will be providing a mixture of preventative support as well as integration activity around Windows Server environment, Networking and more, as well as providing desktop and phone support to all staff across the organisation. You will tackle challenging, unique situations every day and work with other functions and employees within the organisation. You will be looked upon as a subject matter expert and advocate on making reliable technical decisions around the network infrastructure.
Duties and Responsibilities:
Install, back-up, manage, monitor and update all network switches, wireless access points, firewalls and server & computer systems to meet the organisation's current and future requirements.
Monitor infrastructure systems and identify performance issues proactively.
Work within strict time frames and elevate incidents within defined timeframes.
Test all changes to networks, hardware, software, and hosted applications.
Cater to doing infrastructure coordination related to design and setup activities at different stages of a project.
Work with various vendors and service providers to ensure productive environment.
Maintain the necessary project plans and documentation of all system builds and modifications.
Maintain a good working knowledge of current infrastructure and future trends.
DBS Check is a requirement for this role.
Extensive networking experience including VLANs, segregation, switches, stacked switches, firewalls and WIFI.
CCNA network certification.
Solid technical background in a WINTEL environment including infrastructure networks, hardware, software and telecommunications.
Knowledge of Microsoft Active Directory, DNS, DHCP.
Office 365, Azure AD, MABS / MAR, Cloud Migration
Virtualisation experience using Hyper-V
Perform daily infrastructure checks to proactively monitor, log, troubleshoot and resolve issues.
Proactive ability to identify trends in order to elevate incidents in accordance with standard protocols.
Ability to work in a team environment.
Enthusiastic, can-do attitude to provide good working relationships with colleagues.
Good analytical, problem solving and decision-making skills.
Good attention to detail, testing and documentation.
Ability to maintain good working relationships with third-party service providers and vendors.
Experience of working in the Charity/Third Sector would be advantageous.
Experience of working in CQC/ISO regulated organisations would also be advantageous.
Occasional UK travel may be required.
Flexibility to meet the needs of the business may be required.
A general knowledge of Health & Safety regulations would be advantageous.
8 hour shift
Monday to Friday (37.5 hours per week)
Flexible start and finish times (in-line with policy)
Purpose built neurodiversity friendly building
Good work-life balance
Health and wellbeing initiatives
Free on-site exercise classes
Walking and running groups
A collaborative working environment
Casual dress code for non-client facing roles
Opportunities for volunteering
Opportunities for training and development
Support with professional CPD
Attendance and timekeeping awards
Welcome gifts for new starters
Long service awards
Occupational sick pay after qualifying period
Employee Assistance Programme
Reimbursement for eye tests and contribution towards frames
Free on-site parking
Free charge points for electric car
Above statutory minimum holidays (increasing with length of service)
Quarterly circle days
Fancy dress days
Recommend a friend scheme
Workplace pension scheme
Christmas party and gift boxes
Christmas shut down
Free tea and coffee